12-04-2016 02:36 AM - edited 03-17-2019 08:51 AM
Hello all,
We are facing issue in loading CUE Module SM-SRE-710-K9. Its keep trying to boot but its not able to find load file.
It was working fine, it suddenly stopped working. I am supposing Module is fine and replacing the Module's Hard Disk should fix this problem.
Can any body confirm please ?
cme#service-module sm 1/0 status
Service Module is Cisco SM1/0
Service Module supports session via TTY line 67
Service Module is failed
Service Module heartbeat-reset is enabled
Service Module is in fail open
Service Module status is not available
Module resource information:
CPU Frequency: 1865 MHz
Memory Size: 2530 MB
Disk 0 Size: 2055 MB
No install/uninstall in progress
Localstore Info - (0 apps)
=====================
Retrieving localstore information
cme#
NAME: "Services Module with Services Ready Engine on Slot 1", DESCR: "Services Module with Services Ready Engine"
PID: SM-SRE-710-K9 , VID: V01 , SN: XXXXXXXXX
Following are the logs:
ServicesEngine boot-loader> reboot
ÿebooting !
Initializing memory #1. Please wait...
Initializing memory #2. Please wait...
This may take a minute....
Serial ATA Port 0 : TOSHIBA MK5061GSYB
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...
Please wait...
Please press P to select Primary Boot Loader ...
or S to select Secondary Boot Loader ...
or wait to boot from default configuration ...
.......................................................................................................
Now booting from primary boot loader....
Authenticating boot loader....
Primary Boot Loader Authenticated - booting....
Please enter '***' to change boot configuration:
Detect and Initialize network device
Backup current platform configurations....
SRE step 1 - SM registration...
Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported
Response - no installation needed (len: 422)
SRE Installation Not Needed
Restoring orignial configuration...
Updating flash with bootloader configuration.
Please wait ................... done.
*Dec 3 12:47:49.759: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ... Unable to load image
Error: Selected disk does not exist (21)
þnable to boot image
Initializing memory #1. Please wait...
Initializing memory #2. Please wait...
This may take a minute....
Writing BibCme2/.extra-cme.12_03_2016_12_42_12.343
Serial ATA Port 0 : TOSHIBA MK5061GSYB
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...
Please wait...
Please press P to select Primary Boot Loader ...
or S to select Secondary Boot Loader ...
or wait to boot from default configuration ...
.......................................................................................................
Now booting from primary boot loader....
Authenticating boot loader....
Primary Boot Loader Authenticated - booting....
Please enter '***' to change boot configuration:
Writing BibCme2/.extra-cme.12_03_2016_12_42_12.343
Detect and Initialize network device
Backup current platform configurations....
SRE step 1 - SM registration...
Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported
Response - no installation needed (len: 422)
SRE Installation Not Needed
Restoring orignial configuration...
Updating flash with bootloader configuration.
Please wait ................... done.
Serial ATA Port 0 : TOSHIBA MK5061GSYB
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...
Please wait...
Please press P to select Primary Boot Loader ...
or S to select Secondary Boot Loader ...
or wait to boot from default configuration ...
.......................................................................................................
Now booting from primary boot loader....
Authenticating boot loader....
Primary Boot Loader Authenticated - booting....
Please enter '***' to change boot configuration:
Detect and Initialize network device
Backup current platform configurations....
SRE step 1 - SM registration...
Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported
Response - no installation needed (len: 422)
SRE Installation Not Needed
Restoring orignial configuration...
Updating flash with bootloader configuration.
Please wait ................... done.
*Dec 3 12:53:46.739: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ...
ServicesEngine boot-loader> verify
Loading disk:/bzImage ... Unable to load image
Error: Selected disk does not exist (21)
Unable to boot image
Unrecognized command
Solved! Go to Solution.
12-04-2016 09:28 AM
Hi,
Service Module status shows failed. I would recommend to reinstall the CUE. That should fix the issue.
You can run a command similar to this:
service-module SM1/0 install url ftp://user:pass@ip/cue-vm-k9.SPA.sme.8.6.7.pkg
Have seen a similar issue before that would get fixed with a reinstall.
Replace user , pass and ip according to your requirement.
Regards,
Hitesh
12-04-2016 09:28 AM
Hi,
Service Module status shows failed. I would recommend to reinstall the CUE. That should fix the issue.
You can run a command similar to this:
service-module SM1/0 install url ftp://user:pass@ip/cue-vm-k9.SPA.sme.8.6.7.pkg
Have seen a similar issue before that would get fixed with a reinstall.
Replace user , pass and ip according to your requirement.
Regards,
Hitesh
12-07-2016 12:37 AM
Thank Hitesh.. your suggestion worked.
Regards,
12-12-2016 06:21 AM
No problem Ilana.
Happy to Help.
Cheers,
Hitesh
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