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CUE SM-SRE-710-K9 Boot Failed

ilana_ilana
Level 1
Level 1

Hello all,
We are facing issue in loading CUE Module SM-SRE-710-K9. Its keep trying to boot but its not able to find load file.
It was working fine, it suddenly stopped working. I am supposing Module is fine and replacing the Module's Hard Disk should fix this problem.

Can any body confirm please ?

cme#service-module sm 1/0 status
Service Module is Cisco SM1/0
Service Module supports session via TTY line 67
Service Module is failed
Service Module heartbeat-reset is enabled
Service Module is in fail open
Service Module status is not available

Module resource information:
CPU Frequency: 1865 MHz
Memory Size: 2530 MB
Disk 0 Size: 2055 MB

No install/uninstall in progress

Localstore Info - (0 apps)
=====================
Retrieving localstore information

cme#

NAME: "Services Module with Services Ready Engine on Slot 1", DESCR: "Services Module with Services Ready Engine"
PID: SM-SRE-710-K9 , VID: V01 , SN: XXXXXXXXX

Following are the logs:

ServicesEngine boot-loader> reboot
ÿebooting !

Initializing memory #1. Please wait...


Initializing memory #2. Please wait...


This may take a minute....


Serial ATA Port 0 : TOSHIBA MK5061GSYB
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...


Please wait...

Please press P to select Primary Boot Loader ...
or S to select Secondary Boot Loader ...
or wait to boot from default configuration ...

.......................................................................................................
Now booting from primary boot loader....


Authenticating boot loader....


Primary Boot Loader Authenticated - booting....

Please enter '***' to change boot configuration:

Detect and Initialize network device


Backup current platform configurations....

SRE step 1 - SM registration...
Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported

Response - no installation needed (len: 422)

SRE Installation Not Needed


Restoring orignial configuration...

Updating flash with bootloader configuration.
Please wait ................... done.

*Dec 3 12:47:49.759: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ... Unable to load image
Error: Selected disk does not exist (21)
þnable to boot image

Initializing memory #1. Please wait...


Initializing memory #2. Please wait...


This may take a minute....

Writing BibCme2/.extra-cme.12_03_2016_12_42_12.343

Serial ATA Port 0 : TOSHIBA MK5061GSYB
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...


Please wait...

Please press P to select Primary Boot Loader ...
or S to select Secondary Boot Loader ...
or wait to boot from default configuration ...

.......................................................................................................
Now booting from primary boot loader....


Authenticating boot loader....


Primary Boot Loader Authenticated - booting....

Please enter '***' to change boot configuration:

Writing BibCme2/.extra-cme.12_03_2016_12_42_12.343
Detect and Initialize network device


Backup current platform configurations....

SRE step 1 - SM registration...
Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported

Response - no installation needed (len: 422)

SRE Installation Not Needed


Restoring orignial configuration...

Updating flash with bootloader configuration.
Please wait ................... done.


Serial ATA Port 0 : TOSHIBA MK5061GSYB
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...


Please wait...

Please press P to select Primary Boot Loader ...
or S to select Secondary Boot Loader ...
or wait to boot from default configuration ...

.......................................................................................................
Now booting from primary boot loader....


Authenticating boot loader....


Primary Boot Loader Authenticated - booting....

Please enter '***' to change boot configuration:

Detect and Initialize network device


Backup current platform configurations....

SRE step 1 - SM registration...
Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported

Response - no installation needed (len: 422)

SRE Installation Not Needed


Restoring orignial configuration...

Updating flash with bootloader configuration.
Please wait ................... done.

*Dec 3 12:53:46.739: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ...


ServicesEngine boot-loader> verify
Loading disk:/bzImage ... Unable to load image
Error: Selected disk does not exist (21)
Unable to boot image
Unrecognized command

1 Accepted Solution

Accepted Solutions

hsood
Cisco Employee
Cisco Employee

Hi,

Service Module status shows failed. I would recommend to reinstall the CUE. That should fix the issue.

You can run a command similar to this:

service-module SM1/0 install url ftp://user:pass@ip/cue-vm-k9.SPA.sme.8.6.7.pkg

Have seen a similar issue before that would get fixed with a reinstall.

Replace user , pass and ip according to your requirement.

Regards,

Hitesh

View solution in original post

3 Replies 3

hsood
Cisco Employee
Cisco Employee

Hi,

Service Module status shows failed. I would recommend to reinstall the CUE. That should fix the issue.

You can run a command similar to this:

service-module SM1/0 install url ftp://user:pass@ip/cue-vm-k9.SPA.sme.8.6.7.pkg

Have seen a similar issue before that would get fixed with a reinstall.

Replace user , pass and ip according to your requirement.

Regards,

Hitesh

Thank Hitesh.. your suggestion worked.

Regards,

No problem Ilana.

Happy to Help.

Cheers,

Hitesh