02-22-2014 09:12 AM - edited 03-16-2019 09:51 PM
Hi all ,
We have a connectivity problem with our CUE, we installed a new ISM Module in our 2911 router, and basically the CUE is reachable from the router, but it's unpingable anywhere outside the router, we followed the instructions advised by Cisco exactly, but till this moment we are unable to reach it, noting that we have ZBF configured and we are able to ping everything in VLAN 14 which is the voice vlan except the CUE, below is a snap of the config and couple of show commands we have typed on the router :
IIAB-Irb-Husun-R1#service-module isM 0/0 status
Service Module is Cisco ISM0/0
Service Module supports session via TTY line 131
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 8.6.6
CUE Running on ISM
Module resource information:
CPU Frequency: 1064 MHz
Memory Size: 501 MB
Disk 0 Size: 4110 MB
No install/uninstall in progress
No localstore
IIAB-Irb-Husun-R1#sh run int isM 0/0
Building configuration...
Current configuration : 200 bytes
!
interface ISM0/0
ip unnumbered GigabitEthernet0/0.14
service-module ip address 172.21.80.116 255.255.255.224
!Application: CUE Running on ISM
service-module ip default-gateway 172.21.80.97
end
IIAB-Irb-Husun-R1#sh run int g0/0.14
Building configuration...
Current configuration : 256 bytes
!
interface GigabitEthernet0/0.14
description --- IP PHONES ZONE ---
encapsulation dot1Q 14
ip address 172.21.80.97 255.255.255.224
zone-member security VOIP
no cdp enable
h323-gateway voip interface
h323-gateway voip bind srcaddr 172.21.80.97
IIAB-Irb-Husun-R1#sh run | se ip rou
ip route 172.21.80.116 255.255.255.255 ISM0/0
any idea what is missing here ?
Thanks in advance.
Solved! Go to Solution.
02-23-2014 02:46 AM
Hi Mounes,
I believe it is a issue of zone-member security.
Try using a different interface instead of the gig, if its not in production yet.
Let me know how it works out.
Rate the post accordingly.
Regards,
Kevin
Sent from Cisco Technical Support Android App
02-22-2014 10:28 AM
Hi Mounes
Can you try the following
1- On global configuration
router(config)#ip routing
2-Try the following
Created loopback interface
interface Loopback0
ip address 10.3.3.1 255.255.255.0
end
interface ISM0/0
ip unnumbered Loopback0
service-module ip address 10.3.3.3 255.255.255.0
service-module ip default-gateway 10.3.3.1
end
Updated the IP ROUTE command
ip route 10.3.3.3 255.255.255.255 ISM0/0
Thanks
Please rate all useful information
02-22-2014 10:11 PM
Hi Islam ,
1- Routing is already enabled and we have eigrp running in our environment.
2- Attaching the ISM interface to the loopback is pretty difficult to configure since we have to make a huge changes on the CUCM and the dial plans on the CME.
Thanks.
02-22-2014 01:22 PM
Hi Mounes,
Could you elaborate "but it's unpingable anywhere outside the router" from where are you trying to ping it ?
Regards,
Kevin
02-22-2014 10:17 PM
Hello Kevin ,
I'm trying to reach the CUE from my PC on the LAN, i'm connected to the switch directly which is connected to the voice gateway via a trunk connection and the setup is basically a Router on stick, and i can see the IP Phones in VLAN 14 from my PC where i'm in VLAN 12, so i guess the routing should be ok, from the voice gateway i can login to the CUE and configure what i want, but inside the CUE, i can only ping the gateway and nothing else, even though CUE supposed to be a member in VLAN 14, but i cannot ping it.
I was thinking that ZBF maybe the cause, but since I can reache the IP Phones and ping it without any issues, CUE should be the same.
Thanks.
02-23-2014 02:46 AM
Hi Mounes,
I believe it is a issue of zone-member security.
Try using a different interface instead of the gig, if its not in production yet.
Let me know how it works out.
Rate the post accordingly.
Regards,
Kevin
Sent from Cisco Technical Support Android App
02-23-2014 03:14 AM
Thanks Kevin, you got it, i missed putting the ISM interface inside the zone along with Phones zone, the issue now is fixed.
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