CUE v3.1 do not disturb I can not find a way to de-activate

[acerda]

Hi All,

I would like to know the way to de-activate the do not disturb just an especific phone (7941), I know that normally this is a simple programming/user pushes some buttons and de-activates the DND , but it is not taking effect.

Please guide me as soon you can..

Thanks

Andres

[Rob Huffman]

Hi Andres,

It looks like you may be hitting this bug, have a look;

CSCsg87192 Bug Details

Headline 79x1 phone delay to display system message after deactivate DND

First Found-in Version 8.0(3)

First Fixed-in Version 8.3(0.12), 8.2(1.5)

Symptom:

79x1 (7961 and 7941) with cme 4.0.3 delay around 30 seconds to display system message after user deactivate Do Not Disturb via pressing softkey.

Customer activate DND by pressing the DND softkey and the screen changes to "DND" instead of system message which is fine, however, when customer deactivate it...it takes approximately 30 seconds for the DND to change back to the system message.

Conditions:

The problem is only with SCCP41.8-0-4ES4-0-1S and SCCP11.8-0-4SR1S, and NOT seen on earlier firmware like TERM41.7-0-3-0S. It is not seen on 7940/7960 as well.

Hope this helps!

Rob