CUEAC Hold and Park not working

[Anil Sharma]

Hello All,

I tried to find it in existing support fourms however couldn't find it. I am facing an issue with Call park and Hold when using CUEAC.

My question is when a call is parked or placed on hold using CUEAC client installed in the PC at some remote site which resources are used to hold or park it ? Resources (MRGL) of phone or ??

I know that there are seperate CTI ports configured for call park and in my case they are registered fine with CUCM.

What all paramters can be checked for this ?

Regards,

Anil Sharma.

[Fabricio Mora]

Hi,

The media resources from cucm are replaced with the cti ports from cuxac, all supplementary services are handled through the cti ports, is worth to consider that pt/css access from/to the cti ports is a must and g711 should be set all over the deployment

Sent from Cisco Technical Support Android App

[jamgale]

With the new Media Driver in CUCM 8 onwards you can use G729 as the codec on CTI Ports.