CUP 8.6.4

[lambay2000]

Dears,

today i installed the cup subscriber 8.6.4 and all went smooth till final reload, once it came up when was trying to login in serviceability page  to activate the service, i was not able to login neither in administration but i was able to login in OS administration.

In publisher i am able to login without any issues.

thanks

[Manish Gogna]

Hi,

Can you share the screenshot of the error when logging in, what exactly does it say?

If you are able to login into CLI then try resetting the app username and password using the following commands

utils reset_ui_administrator_name

utils reset_ui_administrator_password

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cups/8_0/english/cli_ref/cli_ref.html#wp2656430

Manish

[lambay2000]

Dear manish

thanks for the reply I did this before but still password was not accepted then I thought may be I m missing in username so I tried with the command suggested but it is prompting username should be changed from publusher

any hints how I can move forward to login