Hi,
I have a problem wherein the Agent puts the Customer on Hold. MoH is played from the Voice Gateway (we use Multicast MoH). During MoH if customer speaks he/she hears hi/her voice. Its resounding. Has anyone faced this issue. Even when IP Phone to IP Phone call is put on hold, the resounding is heard. I know its weired for customer to talk when he is on Hold. But we need to fix it:)
