12-18-2013 05:49 AM - edited 03-16-2019 08:55 PM
I have a customer we just installed an IAD2432FSX to connect their PBX to the T1 port and they say they are not receiving the name with caller id. They say it worked with their previous providor I see the name and number in the debug isdn q931.
The customer is using a CudaTel PBX and configured for primary-ni2 connected to the T1 port.
In the debugs I was running (isdn q921 and isdn q931), I did notice the following:
Dec 18 13:45:57.388: ISDN Se1/0:23 Q931: SETUP pd = 8 callref = 0x0089
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98384
Exclusive, Channel 4
Display i = 'JACOBY,DAVE'
Calling Party Number i = 0x2180, '7706544182'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '8789'
Plan:Unknown, Type:Unknown
Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- RR sapi=0 tei=0 nr=105
Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- INFO sapi=0 tei=0, ns=101 nr=105
Dec 18 13:45:57.400: ISDN Se1/0:23 Q931: STATUS pd = 8 callref = 0x8089
Cause i = 0x80E428 - Invalid information element contents
Is this related to the problem or something completely different:
Dec 18 13:45:57.388: ISDN Se1/0:23 Q931: SETUP pd = 8 callref = 0x0089
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98384
Exclusive, Channel 4
Display i = 'JACOBY,DAVE'
Calling Party Number i = 0x2180, '7706544182'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '8789'
Plan:Unknown, Type:Unknown
Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- RR sapi=0 tei=0 nr=105
Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- INFO sapi=0 tei=0, ns=101 nr=105
Dec 18 13:45:57.400: ISDN Se1/0:23 Q931: STATUS pd = 8 callref = 0x8089
Cause i = 0x80E428 - Invalid information element contents
What other kind of troubleshooting do I need to do to figure out if we are passing the information to the customer PBX.
Thank you,
Dave
12-18-2013 06:10 AM
Hello David,
Looking at the output here, it seems that the information is passed on correctly to the remote end.
However if you still dont get the caller-id then I would recommend looking at the remote end and try to find out what is it actually expecting our router to send.
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