We are using a SPA122 ATA in the lobby of a police station for people to pick up the phone and it automatically dials the 911 dispatcher.  We are using the following dial string:   SO<:5200>   This works fine, but the ATA does not keep this string when it is rebooted or power-cycled.  It keeps all of the rest of its configuration.   Is there something else I need to do to save the configuration?  I could not find anything.   Thank you, Dave ... View more

I have a customer we just installed an IAD2432FSX to connect their PBX to the T1 port and they say they are not receiving the name with caller id.  They say it worked with their previous providor  I see the name and number in the debug isdn q931. The customer is using a CudaTel PBX and configured for primary-ni2 connected to the T1 port. In the debugs I was running (isdn q921 and isdn q931), I did notice the following: Dec 18 13:45:57.388: ISDN Se1/0:23 Q931: SETUP pd = 8  callref = 0x0089         Bearer Capability i = 0x8090A2                 Standard = CCITT                 Transfer Capability = Speech                  Transfer Mode = Circuit                 Transfer Rate = 64 kbit/s         Channel ID i = 0xA98384                 Exclusive, Channel 4         Display i = 'JACOBY,DAVE'         Calling Party Number i = 0x2180, '7706544182'                 Plan:ISDN, Type:National         Called Party Number i = 0x80, '8789'                 Plan:Unknown, Type:Unknown Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- RR sapi=0 tei=0 nr=105 Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- INFO sapi=0 tei=0, ns=101 nr=105 Dec 18 13:45:57.400: ISDN Se1/0:23 Q931: STATUS pd = 8  callref = 0x8089        Cause i = 0x80E428 - Invalid information element contents   Is this related to the problem or something completely different: Dec 18 13:45:57.388: ISDN Se1/0:23 Q931: SETUP pd = 8  callref = 0x0089         Bearer Capability i = 0x8090A2                 Standard = CCITT                 Transfer Capability = Speech                  Transfer Mode = Circuit                 Transfer Rate = 64 kbit/s         Channel ID i = 0xA98384                 Exclusive, Channel 4         Display i = 'JACOBY,DAVE'         Calling Party Number i = 0x2180, '7706544182'                 Plan:ISDN, Type:National         Called Party Number i = 0x80, '8789'                 Plan:Unknown, Type:Unknown Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- RR sapi=0 tei=0 nr=105 Dec 18 13:45:57.400: ISDN Se1/0:23 Q921: Net RX <- INFO sapi=0 tei=0, ns=101 nr=105 Dec 18 13:45:57.400: ISDN Se1/0:23 Q931: STATUS pd = 8  callref = 0x8089         Cause i = 0x80E428 - Invalid information element contents What other kind of troubleshooting do I need to do to figure out if we are passing the information to the customer PBX. Thank you, Dave ... View more

I am playing around with a UC540 to get some familiarity with and I pluged in two SPA540Gs connected.  After I was done testing, I could not figure out what password was given to the phones so I could factory reset them. I looked through the configuration on th eUC540 to see if that was set somewhere and I have been digging through the 656 page document on the UC540.  Can somebofy help me out?  I don't think I changed any passwords other than the passwrd to access the UC540. Thank you, Dave                   ... View more

We have a customer with a very old Merlin SX200 PBX that is connecting to the T1 port of our IAD2432.  After a lot of experimentation and constulting other teams in my company,  I was able to get this setup so they could send and receive calls, but at least once a day, something happens and they are no longer able to make calls anymore.  I am out of ideas.  Can somebody please help, if possible? Below is the essential parts of the configuration of the IAD: isdn switch-type primary-dms100 isdn logging voice rtp send-recv ! voice service pots ! voice service voip fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw sip   bind control source-interface Loopback0   bind media source-interface Loopback0    outbound-proxy dns:clwr.knologyvoip.net ! ! ! voice class codec 1 codec preference 1 g711ulaw Sep  3 12:23:56.770: ISDN Se1/0:23 Q931: SETUP pd = 8  callref = 0x0055         Bearer Capability i = 0x9090A2                 Standard = CCITT                 Transfer Capability = 3.1kHz Audio                 Transfer Mode = Circuit                 Transfer Rate = 64 kbit/s         Channel ID i = 0xA18381                 Preferred, Channel 1         Calling Party Number i = 0x2180, '7272093762'                 Plan:ISDN, Type:National         Called Party Number i = 0xA1, '5401900'                 Plan:ISDN, Type:National Sep  3 12:23:56.770: ISDN Se1/0:23 Q921: Net TX -> RR sapi=0 tei=0 nr=84 Sep  3 12:23:56.774: ISDN Se1/0:23 **ERROR**: L3_Go: SETUP Rejected Sep  3 12:23:56.774: ISDN Se1/0:23 Q921: Net TX -> INFO sapi=0 tei=0, ns=63 nr=84 Sep  3 12:23:56.774: ISDN Se1/0:23 Q931: RELEASE_COMP pd = 8  callref = 0x8055         Cause i = 0x808618 - Channel unacceptable . . . voice rtp send-recv ! voice service pots ! voice service voip fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw sip   bind control source-interface Loopback0   bind media source-interface Loopback0    outbound-proxy dns:clwr.knologyvoip.net ! ! ! voice class codec 1 codec preference 1 g711ulaw . . . controller T1 1/0 isdn switch-type primary-dms100 isdn logging clock source internal pri-group timeslots 1-24 ! controller T1 1/1 interface Serial1/0:23 no ip address encapsulation hdlc isdn switch-type primary-dms100 isdn protocol-emulate network isdn incoming-voice voice no cdp enable controller T1 1/0 clock source internal pri-group timeslots 1-24 ! controller T1 1/1 . . . interface Serial1/0:23 no ip address encapsulation hdlc isdn switch-type primary-dms100 isdn protocol-emulate network isdn incoming-voice voice no cdp enable . . . If there are any other pieces of the config you may need to view, please let me know.  Below is the error that occurs from the debugs I have running (q921 and q931): Sep  3 12:23:56.770: ISDN Se1/0:23 Q931: SETUP pd = 8  callref = 0x0055         Bearer Capability i = 0x9090A2                 Standard = CCITT                 Transfer Capability = 3.1kHz Audio                 Transfer Mode = Circuit                 Transfer Rate = 64 kbit/s         Channel ID i = 0xA18381                 Preferred, Channel 1         Calling Party Number i = 0x2180, '7272093762'                 Plan:ISDN, Type:National         Called Party Number i = 0xA1, '5401900'                 Plan:ISDN, Type:National Sep  3 12:23:56.770: ISDN Se1/0:23 Q921: Net TX -> RR sapi=0 tei=0 nr=84 Sep  3 12:23:56.774: ISDN Se1/0:23 **ERROR**: L3_Go: SETUP Rejected Sep  3 12:23:56.774: ISDN Se1/0:23 Q921: Net TX -> INFO sapi=0 tei=0, ns=63 nr=84 Sep  3 12:23:56.774: ISDN Se1/0:23 Q931: RELEASE_COMP pd = 8  callref = 0x8055         Cause i = 0x808618 - Channel unacceptable ... View more

I am trying to hook up a SF300 switch to a cable modem and then plug some phones into the switch that are configured with static IPs.  I am able to access the switch without an issue, but need it to pass traffic from the phones to the network and it is not doing so.  We cannot do trunking because we are not using BSoD modems yet (next phase).  For now, we just need the switches to pass everything from the phones to the network as is. Any ideas? Dave                   ... View more