I have an issue that I'v been working on with TAC and Level 3 for about 2 weeks and I really need to get this fixed for this user. I have an IVR that I setup for him and everything works fine except when users press on option like say 1, they get a small piece of MoH about 2 seconds and then dead air until the other end picks up, they aren't getting any ring back.I'm going to attach the log files from the CUBE and if someone can look at this and tell me what they think is causing this I would greatly appreciate it and thanks in advance.
From CUBE perspective:
Solved! Go to Solution.
What is the call flow and the expected media flow for the scenario mentioned.
Also is the issue happening for all incoming (internal and external) calls to this user ?