08-18-2010 10:57 AM - edited 03-16-2019 12:19 AM
We are trying to configure phones that were deleted from Call Manager, but they keep registering with their old extensions. We are running 7.1.3.30000-1. I have restarted both Call Managers in the cluster, but this did not resolve the issue.
I also ran the following command via ssh: run sql select * from device and was able to locate the device in the database. However, it is now showing up when I do a search for phones.
Any ideas?
08-18-2010 11:05 AM
Have you checked your db replication status lately to make sure there's nothing wonky going on there?
08-18-2010 11:22 AM
How would I check that?
08-18-2010 11:35 AM
RTMT (CallManager->Database Summary), the CLI (utils dbreplication status), or the GUI (Unified Reporting->Unified CM Database Status). Take your pick!
Any dbreplication status other than '2' is bad...
08-18-2010 11:49 AM
Here are the results:
SERVER ID STATE STATUS QUEUE CONNECTION CHANGED
-----------------------------------------------------------------------
g_pgpublisher_ccm7_1_3_30000_1 2 Active Connected 140 Aug 17 22:25:09
g_pgsubscriber_ccm7_1_3_30000_1 4 Active Local 0
SERVER ID STATE STATUS QUEUE CONNECTION CHANGED
-----------------------------------------------------------------------
g_pgpublisher_ccm7_1_3_30000_1 2 Active Local 0
g_pgsubscriber_ccm7_1_3_30000_1 4 Active Connected 0 Aug 17 22:25:09
When I run show perf query class "Number of Replicates Created and State of Replication"
here are the results:
admin:show perf query class "Number of Replicates Created and State of Replication"
==>query class :
- Perf class (Number of Replicates Created and State of Replication) has instances and values:
ReplicateCount -> Number of Replicates Created = 427
ReplicateCount -> Replicate_State = 2
admin:
admin:show perf query class "Number of Replicates Created and State of Replication"
==>query class :
- Perf class (Number of Replicates Created and State of Replication) has instances and values:
ReplicateCount -> Number of Replicates Created = 427
ReplicateCount -> Replicate_State = 2
admin:
08-18-2010 12:00 PM
Well at least you database appears to be ok.
Just out of curiosity, are you using auto-registration in your cluster? If you're not using it can you verify that it is off?
08-18-2010 12:06 PM
How would I verify auto-registration?
08-18-2010 12:15 PM
All the settings are under the System->CallManager menu. To enable auto-registration, one has to specify a directory number range for auto-reg'd phones to use, turn on auto-registration and specify an auto-registration CallManager group. I don't have access to CM at the moment so I apologize for not remembering exactly where all those options are off the top of my head.
08-18-2010 12:21 PM
Ok, I was able to locate the Auto Registration information.
It is disabled on Subscriber, but enabled on Publisher using extension 7100-7110. The deleted phones are not using their extensions, they are using their old extensions.
08-18-2010 11:22 AM
is this happens even when you delete the unassigned numbers from CUCM through route plan report?
08-18-2010 11:25 AM
Yes, the extensions are deleted from the unassigned extensions as well!
08-18-2010 12:32 PM
I know we already checked dbreplication, but...
You stated that you can delete a phone and verify via CCMAdmin that it's gone. Can you try deleting a phone (and unplugging it before it re-registers) and verifying via CCM Admin on all CCM servers in the cluster that it's gone? I still feel like something strange may be going on with replication despite the good replication status. I hope I'm wrong though!
08-19-2010 05:31 AM
I will give that a try and let you know the results.
I have also found that a couple phones that were deleted are actually auto registering. I was able to configure one of the them with a new extension, but when I moved the phone from the Default device pool into one created for the facility, the phone pulled its old extension. Weird...
08-19-2010 05:34 AM
Ok, I deleted a phone and confirmed it is deleted in both CCMAdmins.
08-19-2010 08:19 AM
And if you plug it back in does it come back anyway?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide