Dial-Out the Phone number pause for 6 seconds then dial the remaining digit as a DTMF.

[manish.gupta]

Hi,

I have integrateged Cisco-Genensys through CTI application user and the integration is working fine.

Here in Genensys , Genesys dials like this "xxxxxxxxAAAAAAyyyy"
where xxxxxxxx is phone number of the customer, yyyy is the extension number of the customer
and AAAAAA is the saparator between phone number and extension number.

Genesys dials the whole string like "xxxxxxxxAAAAAAyyyy" and passed it
as blind transfer to Cisco Call Manager,
and I have created 1 translatation pattern in Voice Gateway which
translates AAAAAA to ",,,,,,".  and there is 1 SIP Trunk beween CUCM and Voice Gateway,
in Voice Gateway i made dial-peer configuration below

dial-peer voice 1003 pots
destination-pattern xxxxxxxx,,,,,,XXXX
direct-inward-dial
port 0/0/1:15
forward-digits all ,

Now the objective is to dial-out xxxxxxxx then wait for 6 seconds (since there  is 6 "," in the dial-peer)
and then send XXXX as a DTMF (caller entered digits).
But as per the presnt configuration it is not able to connect the call and call drops.

Please let me know how to achive this, what else configuration is left in Voice Gateway and CUCM.

CUCM version-6.1.2.1000-13

JTAPI Current version 6.1(2.1000)-12

CCM-TServer version 7.6

License Manager Version 9.5

Voice Gateway Protocol- H.323

Appreciate the help in advance.

Thanks,

Manish

[Abu Hadee]

Hi Manish

The dial-peer configuration you have is suitable for fxo/fxs port where it takes "," is pause. But this is not valid for PRI. Because, with PRI, digits are sent in the ISDN setup message. So whole digits will be sent as called number.

You wont be able to acheive this on a gateway via PRI unless you use tcl script.

Thank you

- abu

[manish.gupta]

Hi Abu,

Thanks for the reply,

Correct, I am using the E1/PRI line not the Analog(FXO/FXS) line.

Please advise , how to achieve this by tcl scripts., do you have any sample document or configuration documents.

Appreciate your response.

Many Thanks,

Manish