Hi,I have integrateged Cisco-Genensys through CTI application user and the integration is working fine.Here in Genensys , Genesys dials like this "xxxxxxxxAAAAAAyyyy" where xxxxxxxx is phone number of the customer, yyyy is the extension number of the...

HI,Please help me in the below scenario-I have 6 Analog Lines and I have tested that all is working with Analog Phone, i can able to make and receive calls.But when I plugged the Analog Lines in to the FXO Ports and found when somebody dials any of t...

Hi,Please help me in the below  scenario-ICM-7.5CVP-7.0I am trying to invoke  a CVP VXML Script from ICM.Scenario is, I have made a small VXML script  in CVP & I want to invoke this script from ICM.Needs specific parameter  to achieve the same.Please...

Hi,I am using ICM 7.5 with CVP 7.0.1.My ICM Router is not adding the corelation ID to the label of CVP.Please find the enclosed logs.Please advice.Thanks,ManishMessage was edited by: Manish Kumar Gupta