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Dialed numbers don't display on the phone screen

Tieken Maas
Level 1
Level 1

Hello all,

there is a question which must be very trivial but I'm stuck searching for answer.

There is a CCME system connected to PSTN through FXO ports and a few IP phones registered on the CCME system (SCCP protocol is in use). Destination pattern for outgoing calls is 9T, if my info is correct.

So, after users dial 9 and a proper number (911111, for instance) and the connection is established, they can see only 9 on their screens rather than 911111. Quite weird.

Unfortunately I don't have a complete config at my hand, so I'd be very grateful for any ideas before I tackle the issue.

Regards,

Tieken

2 Replies 2

Gajanan Pande
Cisco Employee
Cisco Employee

Tieken,

What CCME version it is ?

Also, it's extreemly important to see the configuration to give precise ideas as to what must be causing this.

GP.

The CCME version is 8.6.

I shall attempt to get the config.