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Dialer Call Results

JosephSP
Level 1
Level 1

We have seen a steep increase in Dialer Call result 9 "Customer phone was busy" and a drop in Dialer Call result 2 "Error condition while dialing" Call Result 2 was trending at approximately 700 dials/per day which has now dropped to 0. Most of the numbers resulting as customer busy are disconnected numbers and should result as SIT Tones and classified as Call result 3 "Number reported not in service by network" however these are incorrectly classified under Call result 9 "Customer phone was busy". 

Can you suggest what needs to be done here.

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