Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hello Folks,We have an issue with calls that are following below call path:ITSP >> SIP >> CUBE >> SIP >> CLOUD Contact Center SIP Server ** Note: we have a firewall between the CUBE and Cloud that is making the natting for L3 only. the issue happens ...
Hello, I have an ISR 4431 running 17.3.5 which is acting as a CUBE behind a Paolo Alto firewall. The CUBE links to a Five9 cloud contact center system using TLS. Five9 are sending SIP Options pings and the CUBE needs to respond to these to bring the ...
Hello Experts, I'm trying to upgrade the IP Phone Firmware of 8851 from SIP version 10 to SIP Version 14.2 (cmterm-88xx-sip.14-2-1-0201-40.k4.cop.sha512 ), and we are using Cisco CUCM 14 but it gave us the error "No valid upgrade options were found"...
We have seen a steep increase in Dialer Call result 9 "Customer phone was busy" and a drop in Dialer Call result 2 "Error condition while dialing" Call Result 2 was trending at approximately 700 dials/per day which has now dropped to 0. Most of the n...
Hello,Can we export call duration for each directory number with the name for some period? I want to know which directory number still used for make an call and which one is not to re-sizing the license.
Hi,Snr to multiple destination1) cell number2 ) to ms teamsBut only cells are ringing , if I remove (1) to the cell , ms teams ringingany advise
After resetting the phone, it asks for an activation code or service domain. From what I found out, I need a cfg.xml file but unfortunately I don't have anything like that. The phone is connected directly to the cisco switch. Where can I find such a ...
My CUCM is at version 12.5.I want to be able to change the "Alert-Info" message for some CUCM extensions. When they ring a third party device I want to be able to change the incoming ringing pattern via this phone. The only way to do this is to monit...
Hello,I'm running CUCM 11.5 and I have a CP-8841 phone that is being re-assigned to a user.The cluster is 1PUB/3SUBs with a CUCM Group set to auto-register.The phone in question will register in CUCM with an auto-registered DN , an IP Address in the ...
Hi Guys!!!!I try to configure voice command under a privilege level. With others commands I don´t have problems, to configure with a privilege level, but command suchs , (id mac, busy trigger per button,voice-class codec 1) is imposible to me. I exp...
I am trying to integrate my local gateway with the webex, however the gateway is not registering :Sip debug shows that registration is not authorized:your help will be appriciated.show and debug outputs are attached:
Hello,I have a CISCO 8861 that requires an activation code. I inserted several codes but I still get the error message "invalid activation code".I entered the last code on another handset and it took directly, but on the CISCO 8861, it always gave me...
Hi, I have a site that is interested in migrating form CUCM to Webex Calling, I know the the phones need to be in v2 or higher but I wanted to ask if there's a tool where I can export this information. Thanks
Hello, I am replacing a VG224 with an ATA 191 since the VG is EOL and we hardly have an ports in use. I am running into an issue with our paging system (Bogen PCM TIM/Bogen TPU 100-B) When hooked up to the VG, it works perfectly, it instantly picks ...
Hi, We have upgraded Cisco Dect base station 210 firmware to 4.8.1 (DBS-210-3PC_v0480_b0012). After the upgrade, we are unable to log in with the default admin account (admin/admin). We are able to log in with user account. Is there any changes in ne...
