Displayed number in outgoing call

[MarwenFatmi]

hi,

I need help to find out if it's possible it is possible to configure a displayed number eg 555-12345 for outgoing call.

when users make external calls the displayed number is 555-12345 and when customer wants call back our agents they can use the 555-12345 number.

I'm trying to fix in 'Calling Party Transformations' in route pattern configuration but i can't.

cucm 8.6.2

sorry for my bad english.

Thanks in advance.

[Terry Cheema]

How about just change the external phone number mask for the devices under the line settings to whatever you want to display. It will show the same number to external parties as long as it falls within your DID range.

-Terry

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[MarwenFatmi]

thanks for your answer but isn't what i need to configure.

if a i have a directory number like 5000 i want to display in outgoing calls 555-5000.

[Amit Kumar]

Please Navigate to Device - Phone. Then locate extension 5000 using search filters.

- Open the line setting by clicking on line 1. then scroll down, and look for External Phone Number Mark Field , in the field  type in 5555000

Hope that helps.

- Amit

[dsobrinho]

Hi,

There are another way, in the Gateway with digit manipulation.

To send the DID Number <extension>

Config term
!
voice translation-rule 1
 rule 1 /^12\(...$\)/ /55512\1/
!
voice translation-profile OutGoingCalls
 translate calling 1

When dial to external number, the number that will be send is 555-12XXX (X= number of respective extension number)
PS: assign this profile to outbound dial peer or Trunkgroup

#####################################
Now, if you want send a mask

#####################################

To sent a Mask

Config term
!
voice translation-rule 1
 rule 1 /^12.../ /55512345/
!
voice translation-profile OutGoingCalls
 translate calling 1

This configuration will always send the number 555-12345 as originator Number

PS: assign this profile to outbound dial peer or Trunkgroup

To test the voice translation use the following command:

test voice translation-rule <number of rule> <number of extension>

Best regards,

Daniel Sobrinho

[MarwenFatmi]

thks for help its works.

do you think its possible to make the same think in incoming call, if i want to display specefic number eg 514-9999 in internal phone user for all calls coming via the pstn ?

[dsobrinho]

Hi,

Yes sure, You can create a new rule <2> and assign for inboundCalls.

voice translation-rule <2> 
rule 2 /^12.../ /5149999/ or /.*/ /5149999/
!
voice translation-profile InboundCalls
translate called 2


Or use  num-exp

If you wan more information about digits manipulation click in this link below:

http://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/61083-voice-transla-rules.html

I believe that will cover all your doubts.

Best regards,

Daniel Sobrinho

[MarwenFatmi]

thks for you reply but i want to know where i can fix that issue in cucm:

how i do to configure that in Route Pattern ?

[MarwenFatmi]

i found the solution you can fix in

route list detail configuration > Calling Party Transformations > Called Party Transform Mask: xxxxxxxxxxx

[Terry Cheema · Accepted solution]

For Route Pattern, you can use, calling party transformations.

Uncheck the Use Calling Party' External Phone Number Mask, and enter the number in Calling Party Transform Mask.

It's valid from Route List as well.

If both of these are not set and Use Calling Party's External Phone Number Mask is checked and is set under phone (as I suggested in my original post) - Then it will take the value from Device.

Otherwise you can do either at RP or RL too.

-Terry

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