Displaying CTI Route Point DN on IP Phone

[btmulgrew]

Hi -

CUCM 4.2.3 SR1

Our customer runs multiple helpdesk qeueus (routed to agents using Arc Call Connect) and would like to display the CTI RP display (DN) on their IP Phones for incoming calls.

I have set the following CUCM service parameters to True: "Always Display Original Dialed Number" and "Display CTI Route Point Name or DN" but the agent phones are still displaying "forwarded to "agent name"

[Justin Pascal]

What is the eact call flow?

[gogasca]

Hi,

Try to use:

Retain Forward Information set to TRUE instead of FALSE

[btmulgrew]

Thanks - will try this and keep you updated.

[neil.woolloff]

sir, how did you get on with t his testing as i too have this situation and haven't found a working fix for my customer.

[btmulgrew]

Hi - sorry about delay in getting back to you but I am just back from leave.

This is still outstanding with Cisco TAC. I will let you know of any updates.

Thanks