DnD behavior in IP Communicator (8.6)

[dave_hardin]

I have a mix of IP phones (6921 and 7975) and IP Communicators (8.6) operating with CUCM 8.6. For my IP phones, DnD offers the option to either Reject Call, or just turn the Ringer Off. IP Communicator User guide indicates that the IP Communicators should support the same options, but, when I set them up, I'm only offered the Ringer Off option. Also, when set to the Ringer Off option, I'm given the option to have Beep notification, Flash notification, or Disable notification. If I select Disable, my IP Communicators still get Flash notification.

I'd really like to set all my endpoints to Reject Call. That's what I expect to be Do Not Disturb. As it is, the calling party has no indication DnD is in place, or a call is in place. They still get a ring tone, which indicates the called party is just not answering the phone.

Is there something ( a setting perhaps) that I'm missing?

Any help/advice is appreciated.

Dave H.

[Rob Huffman]

Hi dave,

I had a search and this was the only related info i could find;

CSCtt01052            Bug Details

DND Option can not be changed for IP Communicator
Symptoms:DND Option can not be changed for IP Communicator.The  only option avaliable under settings is "Ringer off"  . The other two  options "call reject" "use common phone profile setting" are not  present. This is causing the "update all subscribtions" to fail under  the phone services for extension mobility. Conditions:Issue is present on 8.6.2.10000-30   release. Workaround: None	Status Fixed              Severity 2 - severe Last Modified In Last Year         Product Cisco IP Communicator          Technology 1st Found-In 8.6(1)        Fixed-In 8.6(1.4) 8.6(2.98000.27) 8.6(2.98000.64) 8.6(2.21002.1) 8.6(2.99000.92) 8.6(3.10000.12) 8.6(2.21900.5) 8.6(4.10000.15) 9.0(1.10000.15) 9.0(1.10000.37) 8.6(2.0) 1.0(0.98000.42)

Cheers!

Rob

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