CUE language problem

[Vania Merzagora]

                   I'm trying tto load the new language on my cue.

But at the end of download  the following message appears on screen:

Downloading ftp cue-vm-it_IT-langpack.sme.8.6.4.prt1
Bytes downloaded :  36038333

Validating package signature ... done
ERROR get_pkg_list:ERROR: Invalid package. Please verify if this is a valid package file.
ERROR: Invalid package. Please verify if this is a valid package file.

with the show software package on cue I see the following packages

Installed Packages:

- Installer (Installer application) (8.6.3.0)
- ServiceManager (Multiple Service Manager) (8.6.3)
- Thirdparty (Service Engine Thirdparty Code) (8.6.3)
- Bootloader (Primary) (Service Engine Bootloader) (1.0.3)
- Infrastructure (Service Engine Infrastructure) (8.6.3)
- Global (Global manifest) (8.6.3)
- Auto Attendant (Service Engine Telephony Infrastructure) (8.6.3)
- Voice Mail (Voicemail application) (8.6.3)
- Bootloader (Secondary) (Service Engine Bootloader) (1.0.3.0)
- Core (Service Engine OS Core) (8.6.3)
- GPL Infrastructure (Service Engine GPL Infrastructure) (8.6.3)

Installed Plug-ins:

- TimeCardView (TimeCardView AddOn) (8.6.3)
- PhoneConnect (PhoneConnect Application) (7.0.0)
- CUE Voicemail Language Support (Languages global pack) (8.6.3)
- Monitor Agent (Monitor Agent) (7.0.0)
- Madrox Multi-app Support (Multi-app support) (8.6.3)
- CUE Voicemail US English (English language pack) (8.6.3)

Can you help me?

Thanks in advance

Giancarlo

[Rob Huffman]

Hi Giancarlo,

Have a look at this good thread;

https://supportforums.cisco.com/message/3457422#3457422

And then look for this additional .pkg on the download page

Main  package for languages supported by the Cisco Unity Express with  VoiceMail application on Services Ready Engine hardware modules.

cue-vm-langpack.sme.8.6.4.pkg

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen