Does the CUCM CDR only generate for OUTBOUND calls?

[Rob Duram]

We are a service provider and are having trouble with the CUCM CDR format only showing records for OUTBOUND calls.  Should we also have records for INBOUND calls?  Most of our end devices are H.323 and SIP video devices and we want to show usage for devices registered to each CUCM for both directions so we have a total usage metric for the devices.

Do we have a config setting not set or some other parameter or is this the intended CDR format?  CallManager version  9.1.1.20000-5

[Jaime Valencia · Accepted solution]

No, CDR logs ALL calls, and there is not even a way to set it any other way.

[Brian Meade]

Could be that you don't have the CDR Enabled Flag CallManager service parameter set to true on every node and incoming calls are coming in a different node than the phone is registered to.