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Abhishek Sharma
Beginner

Download voicemail

Hi All,

 

kindly let me know, how to download voicemail of a user for a specific time in unity connection.

 

 

Thanks

5 REPLIES 5
PRABAHARAN C
Beginner

You can download the voice mail messages of a particular user. Go to Cisco PCA -> login-> Unity Web inbox -> select message and save it to your local computer

I was trying to download voice messages through Mozilla Thanderbird but unaware how to setup Mail Account in it. Whenever tri, I get error “Configuration could not be verified-is the username or password wrong ? ”

 

Any further suggestion ?

Jaime Valencia
Hall of Fame Cisco Employee

Did you enable IMAP for what you were trying??

PCA will get you the messages for sure.

HTH

java

if this helps, please rate

Jaime, I have installed mozilla thunderbird (v 24.5.0) on my system. Now I want to retrieve voice messages from unity connection through mozilla thunderbird for a user who has voicemail account in unity connection. Please let me know the step by step process for the same if possible.

 

Thanks

 

Hi Abhi,

 

Please check the link below, as it has step by step instructions .

 

https://oit.ncsu.edu/telephony/creating-and-configuring-account-access-cisco-unity-connection-8x-thunderbird

 

Please let me know if this helps

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