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E1 - channels get blocked!

remi-reszka
Level 1
Level 1

Hi all,

I  am trying to  ivestigate a problem wiht our E1 trunk with 10 channels.  For some time  we noticed that some numbers we dial out does not come  through, instead  there is a message on the screen of the phone Unknown  Number. Afer  analysing "debug voice ccapi inpout" during the unsuccesful  calls the  message for disconnect cause is equal to 44 (Cause Value=44)  and that  equals to no circuit being available.

CC_CAUSE_NO_REQ_CIRCUIT = 0x2C  /* no requested circuit. (44) */

Cause No. 44 - requested circuit/channel not available [Q.850]
This cause is returned when the circuit or channel indicated by the   requesting entity cannot be provided by the other side of the interface.

Would that mean that this is SP related problem?

In "show voice port sum" under status of the all 10 channels of E1 sometimes the OPER comes as up and sometimes dorm with IN STATUS and OUT STATUS being on idle, what is the difference?

PORT            CH  SIG-TYPE    OPER STATUS   STATUS    TIP     RING

=============== == ============ ==== ======   ======    ===     ====

0/3/0:0          01  r2-digital  up   answered idle                      

0/3/0:0          02  r2-digital  dorm idle     idle                      

0/3/0:0          03  r2-digital  up   answered idle                      

0/3/0:0          04  r2-digital  up   answered idle                      

0/3/0:0          05  r2-digital  up   idle     answered                  

0/3/0:0          06  r2-digital  up   idle     idle                      

0/3/0:0          07  r2-digital  up   idle     idle                      

0/3/0:0          08  r2-digital  up   idle     idle                      

0/3/0:0          09  r2-digital  up   idle     answered                  

0/3/0:0          10  r2-digital  dorm idle     idle                      

The SP said that the channels are being blocked on our side. Can anybody shed some comments on the trunks status?

The equipment we are using for E1 trunk is UC560-T1E1-K9 with uc500-advipservicesk9-mz.150-1.XA3a

Thanks in advance for any suggestions.

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