09-28-2010 04:50 AM - edited 03-16-2019 01:03 AM
Hi,
I have an requirement to break in on a phone conversation in case of en emergency.
Cisco CM can't do that unless with shared lines which is not an option (to many lines)
Is there any other product that can do this? Attendant console maybe?
thanks,
JH
09-28-2010 07:53 AM
No, AC or CUxAC cannot do this either.
That is something the Contact Center software can do but I'm not aware of a standalone app for just that.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
09-30-2010 01:04 AM
Thanks Java.
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