10-05-2011 12:30 PM - edited 03-16-2019 07:20 AM
Hello all,
When I try to access areas through CCA (cisco configuration assistant) such as ringtones or backgrounds for the phones, I get an error message. I have attached a screenshot of the error I get
Anyone have any idea as to how I can fix this?
Solved! Go to Solution.
10-11-2011 12:49 PM
Jason,
Firstly thanks for you patience.
We have located the issue to the default gateway of the PC not having ip routes to UC500/CUE.
So it is not always thye rocket science that is the issue.
HTH
Alex
Please rate and mark as correct answer if this helped
10-08-2011 01:50 PM
Jason,
This looks to be a routing issue.
Can you display the running config of the router.
Regard
Alex
10-10-2011 09:17 AM
I updated the original post which now has the config attached.
Thank you,
Jason
10-10-2011 09:41 AM
Jason,
This an ip routing issue
You have
!
interface Loopback0
ip address 10.1.10.2 255.255.255.252
ip nat inside
ip virtual-reassembly
!
This loopback consumes the whole network 10.1.10.0 (SubNet = .0 host .1-.2 broadcast. 3)
Your service module is clashing with the loopback
!
interface Integrated-Service-Engine0/0
description cue is initialized with default IMAP group
ip unnumbered Loopback0
ip nat inside
ip virtual-reassembly
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2
You could try deleting the loop back and use the subnet as an interface vlan instead.
Save you config as it is then try
!
no int loop 0
!
int vlan 101
desc CUE SUBNET
ip address 10.1.10.2 255.255.255.252
ip nat inside
ip virtual-reassembly
no shut
!
Give it a test if it fails put it back and we can look again.
HTH
Alex
10-10-2011 09:44 AM
I'm a new guy so one question I have is..
Could this potentially cause any problems with incoming/outgoing calls? If not I will do it right now, but if so I will have to do it after hours.
Thanks,
10-10-2011 03:32 PM
Jason,
Sorry.
Can you hold fire on this.
I want to check a few things from your config in the morning.
Regards
Alex
10-10-2011 03:34 PM
No worries. I appreciate the help.
10-11-2011 08:42 AM
Jason,
Can you provide the output of
show ip route
from the UC500
I dont think it will be very big so you should be able to paste it into the blog.
I still want to check more items in your config but I need to see the ip routing table.
I am trying to keep the required changes to a minimum.
Regards
Alex
10-11-2011 08:46 AM
FPP-UC520-HQ01#show ip route
Codes: C - connected, S - static, R - RIP, M - mobile, B - BGP
D - EIGRP, EX - EIGRP external, O - OSPF, IA - OSPF inter area
N1 - OSPF NSSA external type 1, N2 - OSPF NSSA external type 2
E1 - OSPF external type 1, E2 - OSPF external type 2
i - IS-IS, su - IS-IS summary, L1 - IS-IS level-1, L2 - IS-IS level-2
ia - IS-IS inter area, * - candidate default, U - per-user static route
o - ODR, P - periodic downloaded static route
Gateway of last resort is 69.199.54.81 to network 0.0.0.0
69.0.0.0/29 is subnetted, 1 subnets
C 69.199.54.80 is directly connected, FastEthernet0/0
10.0.0.0/8 is variably subnetted, 3 subnets, 3 masks
S 10.1.10.1/32 is directly connected, Integrated-Service-Engine0/0
C 10.1.10.0/30 is directly connected, Loopback0
C 10.254.0.96/27 is directly connected, Vlan999
C 192.168.1.0/24 is directly connected, Vlan10
C 192.168.100.0/24 is directly connected, Vlan100
S* 0.0.0.0/0 [1/0] via 69.199.54.81
10-11-2011 08:54 AM
Thanks Jason,
What is the IP address of your PC ?
Can you ping 10.1.10.1 ?
Can you ping 10.1.10.2 ?
Regards
Alex
10-11-2011 08:59 AM
My IP is 192.168.1.120
Pinging 10.1.10.1 gives me this result
Pinging 10.1.10.1 with 32 bytes of data:
Reply from 38.20.63.45: Destination host unreachable.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 10.1.10.1:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Pinging 10.1.10.2 just times out
Pinging 10.1.10.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 10.1.10.2:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
10-11-2011 09:23 AM
Thanks again Jason.
My last questions for today.
Is your PC default gateway 192.168.1.5 ?
Can you ping 192.168.100.1 ?
I still think the CUE service module is IP clashing with loopback 0
We need loopback0 as it is referred to by other interfaces.
We also need the 10.10.1 address as this the CUE address used for the VM dial peers & viewmail etc.
My idea is now to try some changes.
I just need more info before I send these out.
Regards
Alex
10-11-2011 09:26 AM
Default gateway is 192.168.1.9
IPv4 Address. . . . . . . . . . . : 192.168.1.120
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.9
Pinging 192.168.100.1 give this result:
Pinging 192.168.100.1 with 32 bytes of data:
Reply from 38.98.1.1: TTL expired in transit.
Reply from 38.98.1.1: TTL expired in transit.
Reply from 38.98.1.1: TTL expired in transit.
Reply from 38.98.1.1: TTL expired in transit.
Ping statistics for 192.168.100.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
10-11-2011 09:29 AM
Jason
I have sent you a message via the forum mail service privately. Can you respond ?
Regards
Alex
10-11-2011 09:32 AM
responded
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