Error Upgrading 6.0.1 to 6.1.2

[Eduardo Leon Dominguez]

Hi,

We have an error when try to upgrade CCM to 6.1.2:

09/13/2010 12:40:17 CCMInstall|(CAPTURE) cm-dbl-install [1]|<LVL::Debug>
09/13/2010 12:40:17 CCMInstall|Internal Error, File:instMain.c:1354, Function: handlePhase(), Failed to exec command: "/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot /partB /usr/local/cm/script/6.1.2.1000-13/cm-dbl-install L2 PostInstall 6.1.2.1000-13 6.0.1.2121-1 /usr/local/cm/ /partB/usr/local/cm/ /common/log/install/capture.txt"|<LVL::Critical>
09/13/2010 12:40:17 appmanager.sh|CCMInstall --upgrade ERROR|<LVL::Error>
09/13/2010 12:40:17 upgrade_manager.sh|Applications upgrade failed|<LVL::Error>
09/13/2010 12:40:17 upgrade_install.sh|Cleaning up download...|<LVL::Info>
09/13/2010 12:40:17 upgrade_install.sh|Removing /common/download/6.1.2.1000-13|<LVL::Info>
09/13/2010 12:40:17 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>
09/13/2010 12:40:17 upgrade_install.sh|Removing /common/rpm-archive/6.1.2.1000-13|<LVL::Info>
09/13/2010 12:40:22 upgrade_install.sh|CSA Status = 0|<LVL::Debug>
09/13/2010 12:40:22 upgrade_install.sh|/etc/init.d/ciscosec start|<LVL::Info>

Any Idea? We need upgrade to 6.1.2 couse after that we need upgrade to the CCM 8.

Thanks.

[Aaron Harrison]

Hi

To troubleshoot this upgrade you should retrieve the following logs:

Install and Upgrade Logs

DB Installation Service

For the time period covering the upgrade attempt - do this for both the Active and Inactive partitions via RTMT.

Regards

Aaron