error with cisco jabber

[ben Zecharia]

Hi ,

I am using cisco jabber , in the left bottom corner I see red X

and I  get the error  cti server is undefined .

what may be the problem ?                  

[Jaime Valencia]

Most likely you failed to configure the correct CTI profile, you're missing user/line/device association, etc.

That's a configuration issue, review the whole configuration guide step by step and make sure everything is done by the book

FYI, if looking for assistance, you need to mention products and versions you're using, not just the problem.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Dennis Mink]

Go to your presence server.

Application>CTI server and profile. configure these and assign the profile to a user and let them log back in.,

that should fix it.

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