expansion module 7916 with CCM6

[Mohammed Al-Assadi]

I tried to configure 7916 with ccm6 but i found just 7914.

so i downloaded:

cmterm-7916.1-0-3.cop.sgn

but I could not uploaded to ccm any help please??

[Rob Huffman]

Hi Mohammed,

You will need to add a newer Device Pack to add support for the 7915 and 7916. Whenever you find that a new Device type is not available in the drop-down list (add phone etc.) you will need a newer Device Package;

Cisco Unified CallManager Device Package 6.1.1 (3113-1)

Release Notes

http://www.cisco.com/web/software/282074299/21536/cmterm-devicepack-6_1_1_3113-1_readme.html

This is the path for the download;

Voice and Unified Communications > Cisco Unified Communications Manager Version 6.1 > Unified Communications Manager/CallManager Device Packages > 6.1(1.3113) > cmterm-devicepack6.1.1.3113-1.cop.sgn

Hope this helps!

Rob

[htluo]

First of all, the one you tried to upload is just a firmware, it will not update the GUI. You need to download a device pack based on your CUCM version.

Second, if you'd like to install a firmware or device pack, you may go to "Cisco Unified OS Administration > Softwware Upgrade > Install/upgrade".

Michael

http://htluo.blogspot.com

[Mohammed Al-Assadi]

Thank you.

I found the Device package and I am downloading it now and I will upgrade my call manager.

But should I ask about down-time to upload package? or no need?

[htluo]

no need for downtime. But be aware that all phones will get newer version of firmware. If you don't want that happened, go to CUCM > Device > Device Settings > Device Defaults and configure the firmware version you want to use.

Michael

[Rob Huffman · Accepted solution]

Hi Mohammed,

Just to add a note to the great help from my friend Michael;

When you are installing the Device Pack to add support for a new Device type/Model a Clusterwide re-boot is required :) Have a look at the Install notes;

Installation Instructions

6.Note: Cisco recommends that you apply this Device Package during a maintenance window.

Procedure

NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.

***When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A clusterwide reboot IS NOT required when running to update existing firmware/support.

For Cisco Unified CallManager 6.1, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 6.1.

Using your web browser, login to the Cisco Unified Communications Operating System Administration web page

Under the Software Upgrades menu, select Install/Upgrade.

Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.

In the Available Software drop-down box, select the file you downloaded above, and click Next.

After validating the MD5 has the correct value, click Next.

In the Warning box, verify you have selected the correct firmware, then click Install.

Check that you received a Success message.

7.Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the TFTP folder. Go to CCMAdmin->Device->Device Settings->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE.

Note: If you are rebooting the cluster, the next step does not need to be done.

8.The Cisco TFTP service now must be stopped and restarted on the TFTP server, then reset the affected devices for them to upgrade to the new load.

Hope this helps!

Rob