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Extension Mobility Auto Logout and current call

agup
Level 1
Level 1

we are running 11.5 CuCM cluster in a call center environment. We want to enable EM auto-logout but want to understand what happens if auto-logout time expires and the agent is on a call. Will the call drop, agent will be logged out of the phone OR will the auto logout happen once the current call ends?

1 Reply 1

piyush aghera
Spotlight
Spotlight

Ideally the call will not disconnect automatically and logout will happen as soon as call ends.  however i haven't tried this personally.  you can try it yourself by testing this on a test phone.