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Beginner

Extension Mobility gone after Firmware Update

I just updated the firmware on one phone to 6945-sccp.9-3-3-2 and since then, I no longer have 3 of 7 apps on the phone when I hit the gear key on the phone. The one I really need is Extension Mobility.

Once I put the phone back to firmware 9-3-1-3, all apps suddenly appear again.

Apps that I have with 9-3-1-3:

Call History

Preferences

Phone Information

Admin Settings

Berbee Free Web Services

Extension Mobility

Informacast Paging

Apps that I have with 9-3-3-2:

Call History

Preferences

Phone Information

Admin Settings

                  

I'll be the first to admit that I am only a few months into this system so my knowledge of it is very new and limited.

Is this a firmware issue or do I need to do something else after a fireware update? This is my first time doing one so...

Any help will be appreciated.

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VIP Mentor

Extension Mobility gone after Firmware Update

Bill,

This is indeed a firmware issue. We have seen this with this firmware on this forum...Have a look at this thread

https://supportforums.cisco.com/message/3922662#3922662

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