01-05-2008 04:58 AM - edited 03-15-2019 08:03 AM
hi
I have installed the Ex Mob service in the VM environment....
when i try to log into the service i get a message that says
Error 100
login unsuccessful...
i have trouble shooted using the EM troubleshooting guide.....
i could not see any virtual directory under the IIS with name LoginService.....
please can anybody guide me???
01-05-2008 09:19 PM
Hi Mohammed,
Which version of CCM?
AD or DCD integrated?
I have seen this error in the past when URL is not properly configured and
you dont have #DEVICENAME# in the EM url
Please check the config guide depending on your version:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsgd.pdf
Let us know
HTH
Gonzalo
01-05-2008 09:30 PM
Hi
I do have the proper configuration and also I have the DEVICENAME configured but still not working...
i tried to follow the troubleshooting guide ...... it says the virtual directory is not configured properly....however i do not see any virtual directory with the name 'LoginService'
01-05-2008 09:34 PM
Which version of CCM?
AD or DCD integrated?
You can try to enable EM traces if you are 100% sure config is ok.
And upload them I can take a look.
01-06-2008 02:24 AM
Hi
the version for the CCM is 4.2 and it is integrated into the defualt DC Directory...
i will try the EM traces today......
01-06-2008 08:42 AM
hi
pls find the traces
0: Jan 06 20:31:46.310 GST %EMApp-EMAPPSERVLET-7-UNK:TraceModule: Java vendor: Cisco version: ???
1: Jan 06 20:31:46.310 GST %EMApp-EMAPPSERVLET-7-UNK:CATLINA HOME:C:\PROGRA~1\Cisco\Tomcat
2: Jan 06 20:31:46.341 GST %EMApp-EMAPPSERVLET-7-UNK:C:\PROGRA~1\Cisco\Tomcat\userdev.ser (The system cannot find the file specified)
3: Jan 06 20:31:46.341 GST %EMApp-EMAPPSERVLET-7-UNK:Could not read hashtable from disc
4: Jan 06 20:31:46.466 GST %EMApp-EMAPPSERVLET-7-UNK:BEFORE CALLING INITIALIZE
5: Jan 06 20:31:46.482 GST %EMApp-6-UNK:Service URL from directory =http://CISCO/emservice/EMServiceServlet
6: Jan 06 20:31:46.482 GST %EMApp-6-UNK:Service URL=http://CISCO/emservice/EMServiceServlet Query URL=http://CISCO/emservice/EMServiceServlet
7: Jan 06 20:31:46.482 GST %EMApp-EMAPPSERVLET-7-UNK:AFTER CALLING INITIALIZE
8: Jan 06 20:31:46.497 GST %EMApp-EMAPPSERVLET-7-UNK:Could not get the device name. Probably configured as service URL. Trying with name
9: Jan 06 20:31:46.497 GST %EMApp-EMAPPSERVLET-7-UNK:Device Name: null
10: Jan 06 20:31:46.497 GST %EMApp-EMAPPSERVLET-7-UNK:Context:/emapp ::URI:/jsp/phone_error1.jsp
01-06-2008 08:45 AM
hi
i found it out...
i had the #DEVICENAME# configured as #devicename#......
i changed it and it is working fine...
thanks everybody for ur help....
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