06-04-2015 02:05 AM - edited 03-17-2019 03:13 AM
Hi All,
We are experiencing the strange behavior in 79XX phones with extension mobility. When user logging out & login again in to EM on the same phone , missed calls not getting logged.
Test Scenario
1) User A logout from the EM
2) User A login to the EM ( On the same phone )
3) User B gives a missed call to User A Phone ( Not getting logged. Notification on Phone immediately disappeared [ 1 missed call] )
4) User A calls User B ( Call logged in Placed Calls )
5) User B calls User A . Call answered ( Call logged in Received calls)
6) Reset the User A's Phone.
7) After the reset all the missed calls getting logged.
Same problem experienced in 7975 & 7942. [SCCP75.9-3-1SR4-1S ]. 78XX & 9971 are working fine without any issues..
Thanks in Advance !!
06-05-2015 09:04 AM
Hi,
Make sure "log missed calls" are enabled on the DN.
Try upgrading the firmware on the phone to the latest one.
Regards,
Ronak Agarwal
06-15-2015 03:17 AM
Hi Ronak,
Thanks for your reply. All the DN's are enabled for "log missed calls".
We have upgraded the phone to "9-4-2SR1-1S " . But Issue reoccurred after a week.
Thanks in Advance !!
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