Customer with CUCM 10.5.2 trying to integrate with a NICE recording solution. Everything configured per NICE documentation and rechecked that several times with the NICE vendor. However, if calling to/from the PSTN or legacy Nortel PBX to a Cisco 78xx or IP Communicator soft phone - we get one-way audio pushed out the SIP trunk to the NICE system. If it's a Cisco to Cisco phone call - the audio is garbled.
Has anyone experienced this issue with this type of integration - or the same issue with a SIP trunk to the CUCM to another system at all? We're at a loss here.
Actually the current version in the CUCM in 8.6.2, and we have to upgrade to version 10.5.2. In the NICE lab we have version 10.5.2 also as well in the lab NICE and this version 10.5.2 works perfectly between Cisco Phones internal callas. However, we havent put in the live new version because the NICE PARTNER. They say that the NICE Vendor won't support version 10.5.2 yet, and we are waiting for them in order to upgrade the call manager.(Their exactly words we won't support the SIP Trunks yet).
Can you check this information with your NICE Partner.