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External number dialed is answered by CUC

CJ8023
Level 1
Level 1

HI all, I have a challenge where external number dialing is either picked up by CUC or responds with an error message that the call could not complete as dialed. Eventually on the 3rd or 4th try, the call will go through. Dial analyzer shows the dialed number matches the translation pattern, translates it to e.164 and adds the prefix if necessary and accurately routes the call out, though it doesn't work out that way consistently when actually dialing from the desk phone.

3 Replies 3

What version of cucm are you using and how are you connected to pstn

CUCM 10.5 and connected via SIP

For a failed call login to rtmt, go to real time trace and filter based on
calling/ed numbers for 60 mins