FAC Code

[ethelmtekwane]

FAC code is displayed while typed on the phone on CM 8 is the parameter you can tick to hide? I've checked the configuration its correct and the parametres on service parameter are still set to the default

[Rob Huffman · Accepted solution]

Hi Ethel,

I believe this is could be due to a couple of Bug/Defects 

CSCta93018            Bug Details

FAC is showing in clear text
Symptom: While making a call outside through PSTN or Trunk and FAC is compulsary for that Route pattern and User provided the correct FAC. It is showing in clear text. Conditions: Workaround: Further Problem Description:	Status Open             Severity 6 - enhancement Last Modified In Last Year         Product Cisco Unified IP Phones 9900 Series          Technology 1st Found-In 9.0(0)

CSCsb68946            Bug Details

SIP phone needs to replace digits with "*" in FAC
Symptom: Currently, TNP phones (tested on 7970) will not block out the digits dialed for a FAC code. Conditions: Dialing a translation pattern with "Forced Authorization Code" from the phone will result in code digits being display on the phone while typed. Workaround: None. Further Problem Description:	Status Open             Severity 6 - enhancement Last Modified In Last Year         Product Cisco Unified IP Phone 7900 Series          Technology 1st Found-In 8.0(0.8)

If you are running 8900,9900 series phones new Firmware may have resolved this issue;

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(1)

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_2_1/release_notes/9900_8900_921.html#wp219168

Forced Authentication Code and Client Matter Code Support

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The Forced Authentication Code (FAC) and Client Matter Code (CMC) Support feature extends the FAC and CMC features to more Cisco Unified IP Phones.

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•FAC controls the types of calls that certain users can place. When placing a call, a user receives a prompt to enter a valid authorization code before the call is made.

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•CMC enables a user to specify that a call relates to a specific client matter. When placing a call, a user can enter a code to indicate the type of call being placed (for example, to a specific customer).

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These enhancements are supported on these Cisco Unified IP Phones (SIP):

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•Cisco Unified IP Phone 8961

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•Cisco Unified IP Phone 9951

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•Cisco Unified IP Phone 9971

Cheers!

Rob

[ethelmtekwane]

Thanks for the lead i was able to test on other phone models 7912,7911,7962 and 7961 did not experience the problem but only with 7942 SCCP

[ethelmtekwane]

Any workaround for SCCP phones.

[Rob Huffman]

Hi Ethel,

Can you please provide the exact firmware the 7942's are running

Cheers!

Rob

[tclcisco1]

Hello Rob,
I too has same experience in CUCM 12.0.1 with 7942 SIP phones. FAC codes are visible and stored when redial same number.
Firmware is SIP42.9-4-2SR3-1S

# I am ble to see FAC code it do not appear with *** as with SCCP mode of 7942
# FAC is stored in redial option so it do not ask again while redialing same number.

Any solution for this.