IP Telephony and Phones

HiWe have Call Manager and a voice gateway. All configurations for having outbound call seems correct, but some times clients hear busy tone while trying to have outbound call and after few seconds every thing become normal and the can have outbound ...

Dears,We have a CME router (4321) with permanent UCK9 license active and we have 20 CME-UL in the smart account. Currently the CME running in evaluation mode. Below is the status of the license status.=================================================...

Dear Cisco Community, I have a Cisco 7962 Phone. This phone presently has two extensions associated with it. On one extension, when External Caller calls then call directly goes to the Voicemail instead of the Phone ringing. But when a Internal Calle...

Hi Guys,I'm after a little help if possible please.Call forwarding is working internally to a mobile phone however when a customer calls the users direct line they get an error message of "You've dialled an incorrect number"The directory number in qu...

Hi, I am using CUCM 12.x and Jabber 12.6 and we have the problem that you canßt use a different number in SNR than in EaC. Does anyone know that this should work?

We need to do the call transfer from US DID to INDIA number by doing FAC BYpass.is it allowed in INDIA or not.  

Hello.I searched the documentation and I have not found a way to remove imported users by LDAP that are no longer part of the data base. The users still in the list after some months as "Inactive LDAP Synchronized User" and the manual remove don´t wo...

Hi AllWe have an issue, we have a domain configured on the inside, of which the Jabber uds discovery process finds its servers.The issue is, we have the same domain configured in our overseas sites, and so the uds discovery points them to our cucm cl...

Hello Everyone, I inherited a situation where we are replacing som VG224s with VG310s.  The new cabling only has RJ-45 jacks but they are going to plug analog phones in them.  I know that will work but the jacks are run back to a patch panel and punc...

Hi team, We have the following scenario : Customer want integrated Jive ITSP Sip Trunk to Collaboration environment. The ITSP have a service based in the cloud but use the Internet access (no Secure). Now the ITSP is reporting that have a security en...

What needs to be done to configure the Queue Status PLK (besides assigning it to a button template)? I have assigned it to a couple of test phones, 7962G and 8851, but both show the message "Feature Not Configured" when I press the line key. These ph...

Hello.I try to use Cisco SPA112 with Fax, my SIP server is Asterisk and it behind the NAT (ASA5505).I read about CSCtr86607 but I use ASA 9.1 software and sip inspection is on.I try to disable t.38 but also fax send is fail.May be anybady know, what ...

Hi,We have Cisco 2911 with CUCM Ver 9.1.1, Voice Bundle With PVDM3-32, FL-CME-SRST-25, UC License PAK. We need to configure the IVR and Auto Attendant. How to do that? Do we need any other license for this?Thanks.