False Alert from RTMT as " ServerDown occurred"

[rajeshpat]

Hi all,

After rebooting the UCCX cluster we are getting the RTMT alert as:

            ServerDown occurred.
            Node <FQDN_UCCX_subscriber> is unreachable.
           The alert is generated on Wed Jul 25 09:29:53 EDT 2018 on node <FQDN_UCCX_subscriber>.

But all nodes are looking good. I even cleared and disable the "Server down" alert too. But still, the alert is triggering. So please help me with this.

Regards,

Rajesh 

[Corey P]

I have ran into a similar issue with CUCM before. It turned out to be this bug: CSCtl75789

I couldn't say if the same bug would affect UCCX though. A simple test would be to run a packet capture on the server and see if you are seeing TCP session issues on ports 1090 and 1099.

[rajeshpat]

Issue resolved.

After a planned reboot of the UCCX Publisher, this alert has been cleared. 

Regards,

Raj