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False Alert from RTMT as " ServerDown occurred"

rajeshpat
Level 1
Level 1

‎07-25-2018 07:36 AM - edited ‎03-17-2019 01:15 PM

Hi all,

 

After rebooting the UCCX cluster we are getting the RTMT alert as:

            ServerDown occurred.
            Node <FQDN_UCCX_subscriber> is unreachable.
           The alert is generated on Wed Jul 25 09:29:53 EDT 2018 on node <FQDN_UCCX_subscriber>.

 

But all nodes are looking good. I even cleared and disable the "Server down" alert too. But still, the alert is triggering. So please help me with this.

 

Regards,

Rajesh 

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Corey P
Level 1
Level 1

‎07-25-2018 08:17 AM

I have ran into a similar issue with CUCM before. It turned out to be this bug: CSCtl75789

I couldn't say if the same bug would affect UCCX though. A simple test would be to run a packet capture on the server and see if you are seeing TCP session issues on ports 1090 and 1099.

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rajeshpat
Level 1
Level 1
In response to Corey P

‎08-14-2018 08:27 AM

Issue resolved.

 

After a planned reboot of the UCCX Publisher, this alert has been cleared. 

 

Regards,

Raj

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