Fast busy tone Call manager 8.6

[clark white]

Dears,

sometime in a day when i dial to pstn it gives me fast busy tone then again when i dial again it gives me fast busy tone i have to wait for 15 to 20 sec and when i try it works fine but this happen intermitent, and also sometime the call are dropping while speaking

How i have to troubleshoot for these two type of problem, fast busy tone and call dropped.

Thanks

[Anas Abueideh]

Hi,

what is your voice gateway, H323 or MGCP ? what is your PSTN connection , FXO or E1 ?

regards

Anas

[clark white]

Hello,

The voice gateway is H323 and it is a E1 controller

[Carlo Poggiarelli]

Hi Clark.

I would check with the provider the status of E1 circuit and the connectivity between CUCM and VG.

This also occurs when no E1 channel is available.

Please activate a debug isdn q931 and see what happens when you receive a fast buy tone.

HTH

Regards

Carlo

Please rate all helpful post.

[clark white]

Hello ,

I am receiving the below logs in the router logging, may be because of this my call are dropped, I am not using any IVR system

%IVR-3-LOW_CPU_RESOURCE: IVR: System experiencing high cpu utilization (96/100).

     Call (callID=1521092) is rejected.

My IOS version is  c2951-universalk9-mz.SPA.150-1.M6.bin

[islam.kamal]

Hello

please clark us the below link which have the same issue

https://supportforums.cisco.com/thread/2144918

please also share sh processes cpu history 

thank you

please rate if this will help

[Carlo Poggiarelli]

Hi Clark.
Please post your vg conf.
Thx

Carlo

Sent from Cisco Technical Support iPhone App

[clark white]

Hello

please find the attached

sorry i have removed uploaded for the timebeing only.

[Aman Soi]

Hi Clark,

In addition to what Mr. Kamal has asked , I wouldsuggest to upgrade the image to c2951-universalk9-mz.SPA.150-1.M10.bin which is the latest available since 15.0 M is the maintenance release.

http://software.cisco.com/download/release.html?mdfid=282774230&flowid=7445&softwareid=280805680&release=15.3.2T&relind=AVAILABLE&rellifecycle=ED&reltype=latest

regds,

aman

[islam.kamal]

Hello Clark

I agreed with Mr/amanso , try to do that and please  share also command which i asked above .Thanks for mr/amanso for his quick answers everytime.

Thank you

please rate if this will help

[clark white]

Hello,

Here is the attached, of process log when the situation is calm and normal,

[islam.kamal]

Hello

can you share also the below commands

show proc cpu sorted

show process cpu

please do a call which cause the same error then do the above commands .

Thank you

please rate if this will help

[clark white]

Hello,

Here are the below logs,AFW  application rises unexpectedly i have upgrade  the IOS universalk9-mz.SPA.150-1.M10.bin, should i change a train from 15.0 to 15.3

CPU utilization for five seconds: 98%/8%; one minute: 97%; five minutes: 58%

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

285  1593408000     1157748       1376 49.91% 50.67% 30.76%   0 CCH323_CT       

122   412276000     1304031        316 14.79% 14.68%  8.80%   0 IP Input        

157    36928000      559448         66  3.67%  4.48%  2.68%   0 TCP Timer       

307     2364000       31661         74  3.11%  1.17%  0.51%   0 AFW_application_

274    28932000       99613        290  2.71%  2.81%  1.51%   0 VOIP_RTCP       

187     3368000       46576         72  2.15%  1.19%  0.65%   0 AFW_application_

308     2076000       31530         65  2.07%  1.05%  0.48%   0 AFW_application_

312     1092000       14447         75  1.75%  0.87%  0.27%   0 AFW_application_

309     2020000       28441         71  1.75%  1.03%  0.45%   0 AFW_application_

311     1668000       20219         82  1.67%  1.00%  0.37%   0 AFW_application_

310     1984000       27116         73  1.67%  1.03%  0.44%   0 AFW_application_

%IVR-3-LOW_CPU_RESOURCE: IVR: System experiencing high cpu utilization (97/100).

     Call (callID=46357) is rejected.

CPU utilization for five seconds: 98%/8%; one minute: 97%; five minutes: 58%

PID Runtime(uS)     Invoked      uSecs   5Sec   1Min   5Min TTY Process

285  1593408000     1157748       1376 49.91% 50.67% 30.76%   0 CCH323_CT       

122   412276000     1304031        316 14.79% 14.68%  8.80%   0 IP Input        

157    36928000      559448         66  3.67%  4.48%  2.68%   0 TCP Timer       

307     2364000       31661         74  3.11%  1.17%  0.51%   0 AFW_application_

274    28932000       99613        290  2.71%  2.81%  1.51%   0 VOIP_RTCP       

187     3368000       46576         72  2.15%  1.19%  0.65%   0 AFW_application_

308     2076000       31530         65  2.07%  1.05%  0.48%   0 AFW_application_

312     1092000       14447         75  1.75%  0.87%  0.27%   0 AFW_application_

309     2020000       28441         71  1.75%  1.03%  0.45%   0 AFW_application_

311     1668000       20219         82  1.67%  1.00%  0.37%   0 AFW_application_

310     1984000       27116         73  1.67%  1.03%  0.44%   0 AFW_application_

sh logging.

%IVR-3-LOW_CPU_RESOURCE: IVR: System experiencing high cpu utilization (97/100).
     Call (callID=) is rejected.

[Aman Soi]

Hi Clark,

Application Framework error which is coming is related to TCL scripts.Canu post your config along with version ?

regds,

aman

[clark white]

      Here is the attached,and the version is

c2951-universalk9-mz.SPA.150-1.M10