Fast Dial In CUCM 6.01

[Christian Quiroga]

Hi All,

I have a Cisco CallManager 6.01 and have problems when want configure the "Personal Fast Dials" in my Ip Phones.

I done this:

a)  Configured the Personal Fast Dials directly  in the phone ( but not work)

b) Configured the  Personal Fast Dials from Web Interface of the user ( but not work)

c) Create a Service and then use this url: http://server/ccmpd/pdCheckLogin.do?name=#DEVICENAME# (but not work)

d) Create a service with this url: http://192.168.10.156:8080/ccmpd/pdCheckLogin.do? and Name,Pin,userid service parameter information (but not work).

When I press for example 2 and then  AbbrDial the phone show "Number Not Configured" and has nothing.

My phones: Cisco Ip Phone 7940, 7941 and Ip Communicator version 2.1

Can Someone Help me.

Attach you can see some images for best understanding of my problem

Thanks for your Help

Chris

[Jaime Valencia]

Have you configured the speed dials (Not the same as fast dials) in order to use the abbrdial feature??

Look at Page 47

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7965g_7945g/7_1_2/english/User/guide/65enu712.pdf

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Christian Quiroga]

Hi,

thanks for your speed in answer..

I configured the speed dial as show in the picture attach, and AbbrDial works good for this type (speed dial), but when go to directories / personal directory / personal fast Dial on my Ip Communicator, it looks Unassigned.

My Question for this is, how to assign Personal Fast Dial without use speed dial ?

Thanks for your valuable help.

Chris

[Rob Huffman]

Hi Chris,

No worries...I think this is just a terminology issue here. The Personal

Fastdials are accessed via the Cisco Personal Address Book not

with the method shown in your screen shot.

The type you are trying to access via pressing a number on the phone (while On Hook)

and then Abbreviated Dial Softkey are added via Add/Update your speed dials

from the ccmuser page.

Cheers!

Rob

[Christian Quiroga]

Hi,

thanks for your speed in answer..

I configured the speed dial as show in the picture attach, and AbbrDial works good for this type (speed dial), but when go to directories / personal directory / personal fast Dial on my Ip Communicator, it looks Unassigned.

My Question for this is, how to assign Personal Fast Dial without use speed dial ?

Thanks for your valuable help.

Chris

[Jaime Valencia · Accepted solution]

OK, you're confusing this.

They are 2 separate features. One is speed dials which are added if possible to the button lines on phone and then not visible any more but can be used with the abbrdial and the other feature is the service which is called fast dials.

If you add a speed dial, you only add a speed dial. This does not add or modify anything in fast dials. Same the other way if you configure fast dials.

If you want to use the abbrdial softkey what you need to configure are speed dials.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk