02-07-2007 06:59 PM - edited 03-14-2019 07:55 PM
We are losing fax pages intermittently and it appears that this is happenning when someone faxes from a Rightfax i.e from a PC Fax software similar to Winfax though we are still trying to pinpoint it exactly. It all was working fine and we have not changed the 2811 configs. Problem appeared couple of days ago.We have a CM cluster and the 2811 connects to a 30 ch PRI to access the PSTN and uses H.323 i.e no MGCP. I cannot see any slip etc errors on the serial interface.
Any help would be great. The faxes are coming from various external organisations via the PSTN link. Would the Call Manager be involved in such a fax call?
02-07-2007 10:01 PM
Check the controller stats, for slips or any errors on both the connection to RightFax and the PSTN connection.
Is call going over your network (not pots to pots leg in same gateway). If so, are you using FAX passthrough or FAX relay across the network between PSTN gateway and where the handoff to RightFax is?
02-07-2007 10:50 PM
Hi Eric,
Many thanks for the reply.
The calls are coming in vice the isdn (pstn) and going out to the fax machine via POTS dial peer to a voice port on a FXS card. I have pasted the config below:
SYD-VG1#sh run
Building configuration...
Current configuration : 5936 bytes
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname SYD-VG1
!
boot-start-marker
boot-end-marker
!
card type e1 0 0
logging buffered 51200 warnings
enable secret 5 $1$N2ko$RKmgz0wi53YCnb9FYfHjN0
!
no aaa new-model
!
resource policy
!
clock timezone AEST 10
clock summer-time AEST recurring last Sun Oct 1:00 last Sun Mar 1:00
network-clock-participate wic 0
network-clock-select 1 E1 0/0/0
!
!
ip cef
!
!
no ip domain lookup
ip domain name yourdomain.com
ip multicast-routing
!
isdn switch-type primary-net5
!
voice-card 0
dspfarm
!
!
voice call send-alert
voice call convert-discpi-to-prog
voice rtp send-recv
!
voice service voip
fax protocol pass-through g711alaw
modem passthrough nse codec g711alaw
!
!
voice class codec 1
codec preference 1 g711alaw
codec preference 2 g711ulaw
codec preference 3 g729r8
!
!
!
voice class h323 1
h225 timeout tcp establish 3
call preserve
!
voice translation-rule 2
rule 5 /^293209\(...\)/ /40\1/
rule 6 /^93209\(...\)/ /40\1/
!
voice translation-rule 3
rule 1 /\(.........\)/ /00\1/
!
!
voice translation-profile in-called
translate calling 3
translate called 2
!
!
controller E1 0/0/0
pri-group timeslots 1-31
!
interface FastEthernet0/0
description LAN Connection
ip address ####
ip pim sparse-dense-mode
duplex full
speed 100
h323-gateway voip interface
h323-gateway voip bind srcaddr ####
!
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/0/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
no cdp enable
!
ip route 0.0.0.0 0.0.0.0 ####
!
!
no ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
!
logging trap notifications
logging facility syslog
access-list 23 permit ***
snmp-server location Sydney
!
!
!
control-plane
!
voice-port 0/0/0:15
translation-profile incoming in-called
echo-cancel coverage 32
cptone AU
timeouts interdigit 4
!
voice-port 0/1/0
no comfort-noise
cptone AU
timeouts interdigit 4
description FAX1
!
voice-port 0/1/1
no comfort-noise
cptone AU
timeouts interdigit 4
description FAX2
!
voice-port 0/1/2
no comfort-noise
cptone AU
timeouts interdigit 4
description FAX3
!
voice-port 0/1/3
no comfort-noise
cptone AU
timeouts interdigit 4
description analog-phone
!
ccm-manager music-on-hold
!
!
dial-peer voice 100 pots
destination-pattern 0T
incoming called-number .
direct-inward-dial
port 0/0/0:15
!
dial-peer voice 200 voip
description To Subscriber
destination-pattern 40[3-6]..
voice-class codec 1
voice-class h323 1
session target ipv4:10.32.192.2
dtmf-relay h245-alphanumeric
fax rate disable
no vad
!
dial-peer voice 201 voip
description to Publisher
preference 5
destination-pattern 40[3-6]..
voice-class codec 1
voice-class h323 1
session target ipv4:10.32.192.1
dtmf-relay h245-alphanumeric
fax rate disable
no vad
!
dial-peer voice 40321 pots
destination-pattern 40321
fax rate disable
port 0/1/1
!
dial-peer voice 40469 pots
destination-pattern 40469
fax rate disable
port 0/1/0
!
dial-peer voice 40511 pots
destination-pattern 40511
fax rate disable
port 0/1/2
!
dial-peer voice 40520 pots
destination-pattern 40520
fax rate disable
port 0/1/3
!
banner login ^CCCC
02-07-2007 10:53 PM
Cannot see any errors or slips as well.
SYD-VG1#sh controllers e1
E1 0/0/0 is up.
Applique type is Channelized E1 - balanced
No alarms detected.
alarm-trigger is not set
Version info Firmware: 20060711, FPGA: 13, spm_count = 0
Framing is CRC4, Line Code is HDB3, Clock Source is Line.
CRC Threshold is 320. Reported from firmware is 320.
Data in current interval (4 seconds elapsed):
0 Line Code Violations, 0 Path Code Violations
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Total Data (last 24 hours)
0 Line Code Violations, 0 Path Code Violations,
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
SYD-VG1#
I will reset the router later.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide