Find out Ringtone of phone through callmanager

[mmercaldiJenn]

I recently upgraded our callmanager environment from version 8.5 to 10.5 about a month ago.  Today a user came to me saying that the ringtone changed on the phone since the upgrade and wants it changed back.  He does not know the name of the ringtone and will not sit at his chair cycling through all of the various ringtones.  We still have the old publisher available with the tftp and callmanager service turned off.  My boss will not allow me to turn on the tftp service so I can do a super copy of the users phone to another cisco 7975 phone to find out what the ringtone was.  Is there a way through callmanager to find out what ringtone was set to a certain phone?

[Terry Cheema]

There is no way from CUCM you can tell what Ringtone a user had selected or restore. The only way is I think you have to manually select it.

If your old ringtone is not in the list, then you may need to look into your ringlist.xml file.

-Terry
 

[mmercaldiJenn]

The lists are the same on each server, I think the user just does not remember what the ringtone was.  So even I join the phone back to the old server I would not be able to get that users ringtone?