If I understand the logs

maheshtelemedia · ‎08-05-2017

I'm unable to upgrade firmware version on 7841

Current version: sip78xx.11-0-1-11

I want to change it to sip78xx.11-0-1MPP-477.loads

Kindly share the step to upgrade it.

Jaime Valencia · ‎08-05-2017

You need to mention if you're using CME or CUCM to get any assistance.

HTH

java

if this helps, please rate

maheshtelemedia · ‎08-05-2017

We have no CUCM server.

current i configured pone through an xml file through tftp server.

----------------------------------------------------------------

<?xml version="1.0" ?>
<device>
<deviceProtocol>SIP</deviceProtocol>
<sshUserId>root</sshUserId>
<sshPassword>cisco</sshPassword>
<devicePool>
<dateTimeSetting>
<dateTemplate>M/D/YY</dateTemplate>
<timeZone>Central Asia Standard Time</timeZone>
<ntps>
<ntp>
<name>XX.XX.XX.XX</name>
<ntpMode>Unicast</ntpMode>
</ntp>
</ntps>
</dateTimeSetting>
<callManagerGroup>
<members>
<member priority="1">
<callManager>
<processNodeName>asterisk-server-IP</processNodeName>
<ports>
<sipPort>5060</sipPort>
</ports>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<sipProfile>
<natEnabled></natEnabled>
<natAddress></natAddress>
<sipProxies>
<registerWithProxy>true</registerWithProxy>
<outboundProxy></outboundProxy>
<outboundProxyPort>5060</outboundProxyPort>
<backupProxy></backupProxy>
<backupProxyPort></backupProxyPort>
</sipProxies>
<preferredCodec></preferredCodec>
<phoneLabel>TEST</phoneLabel>
<sipLines>
{line_loop}
<line button="1">
<featureID>9</featureID>
<featureLabel>Test</featureLabel>
<proxy>asterisk-server-IP</proxy>
<port>5060</port>
<name>EXT-Number</name>
<authName>EXT-number</authName>
<authPassword>Pass</authPassword>
<sharedLine>true</sharedLine>
<messageWaitingLampPolicy>1</messageWaitingLampPolicy>
<messagesNumber></messagesNumber>
</line>
{/line_loop}
</sipLines>
<dialTemplate>dialplan.xml</dialTemplate>
</sipProfile>
<loadInformation></loadInformation>
<directoryURL></directoryURL>
<vendorConfig>
<peerFirmwareSharing>1</peerFirmwareSharing>
<webAccess>0</webAccess>
</vendorConfig>
</device>

Leo Laohoo · ‎08-08-2017

<loadInformation>sip78xx.11-0-1MPP-477</loadInformation>

Don't forget to rate our useful posts.

maheshtelemedia · ‎08-09-2017

Hi Leo,

Thanks for the help and support.

I tried the same but it will not work for MPP.

<loadInformation>sip78xx.11-0-1MPP-477</loadInformation>

Please see the error log.

8280 DEB Aug 09 20:51:09.082740 (2195:2491) JAVA-rm Name="DeviceImageDownloadFailure">
	<ParameterList>
	<String name="DeviceName">SEP00B0E115EE9E</String>
	<String name="IPv4Address">172.16.CC.XX</String>
	<String name="IPv6Address"></String>
	<Enum name="Method">3</Enum>
	<Enum name="FailureReason">3</Enum>
	<String name="Active">sip78xx.11-7-1-17</String>
	<String name="Inactive">sip78xx.10-3-1-12</String>
	<String name="FailedLoadId">sip78xx.11-0-1MPP-477</String>
	<String name="Server">172.16.XX.XX</String>
	</ParameterList>
	</Alarm>

maheshtelemedia · ‎08-09-2017

Error log.

[08:58:26pm,09/08/17] DeviceImageDownloadFailure DeviceName=SEP00B0E115EE9E IPv4Address=172.16.XX.XX IPv6Address= Method=3 FailureReason=3 Active=sip78xx.11-7-1-17 Inactive=sip78xx.10-3-1-12 FailedLoadId=sip78xx.11-0-1MPP-477 Server=172.16.XX.XX

Leo Laohoo · ‎08-09-2017

If I understand the logs correctly, the phone is unable to see the file(s) in the TFTP server.

Leo Laohoo · ‎08-08-2017

<proxy>asterisk-server-IP</proxy>

That will not work with Asterisk. Not when the phone is loaded with a firmware of 9.X and later.

UMP · ‎04-06-2020

I'm having the same problem, same symptoms. I also do not have CUCM. I'm trying to change firmware from 11-8-1-18 (current load from 2016) to the most current MPP load (78xx.11-3-1MPP-697). I put the unzipped firmware package in a dedicated directory, set up TFTPD64 and bound it to the correct IP + pointed to the file directory. That directory contains:

kern2.78xx.11-3-1MPP-697.sbn

rootfs2.78xx.11-3-1MPP-697.sbn

sboot2.78xx.11-3-1MPP-697.sbn

sip78xx.11-3-1MPP-697.loads

I also put an XMLDefault.cnf.xml file in the same directory that points to the correct LOADS file (78xx.11-3-1MPP-697.loads) that I got from a YouTube posting (https://www.youtube.com/watch?v=D7MeslXuo7Q) and modified with the correct .loads filema.

Here is the XML file:

**********************************************XML FILE**************************************

<Default>
<autoRegistrationName>AUTO-REG</autoRegistrationName>
<autoRegistration>disabled</autoRegistration>
<selfProvisioningSecureMode>true</selfProvisioningSecureMode>
<adminProvisionMode>false</adminProvisionMode>
<ipAddressMode>0</ipAddressMode>
<ipPreferenceModeControl>0</ipPreferenceModeControl>
<ipMediaAddressFamilyPreference>0</ipMediaAddressFamilyPreference>
<callManagerGroup>
<name>Default</name>
<tftpDefault>true</tftpDefault>
<members>
<member priority="0">
<callManager>
<name>cucmpub1</name>
<description>cucmpub1</description>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
<sipPort>5060</sipPort>
<securedSipPort>5061</securedSipPort>
<mgcpPorts>
<listen>2427</listen>
<keepAlive>2428</keepAlive>
</mgcpPorts>
</ports>
<processNodeName>cucmpub1</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
<TVS>
<members>
<member priority="0">
<port>2445</port>
<address>cucmpub1</address>
</member>
</members>
</TVS>
<loadInformation548 model="Cisco 6911">SCCP6911.9-3-1-SR2-3</loadInformation548>
<loadInformation497 model="Cisco 6961">SCCP69xx.9-4-1-3SR2</loadInformation497>
<loadInformation614 model="Cisco TelePresence Profile 52 Dual (C60)"></loadInformation614>
<loadInformation616 model="Cisco TelePresence Profile 65 Dual (C90)"></loadInformation616>
<loadInformation558 model="Cisco TelePresence 400"></loadInformation558>
<loadInformation557 model="Cisco TelePresence 200"></loadInformation557>
<loadInformation628 model="IMS-integrated Mobile (Basic)"></loadInformation628>
<loadInformation30006 model="Cisco 7970">SCCP70.9-4-2SR1-1S</loadInformation30006>
<loadInformation684 model="Cisco 8851">sip88xx.11-5-1-18</loadInformation684>
<loadInformation593 model="Cisco Cius"></loadInformation593>
<loadInformation520 model="Cisco TelePresence 1100"></loadInformation520>
<loadInformation592 model="Cisco 3905">CP3905.9-4-1SR2-2</loadInformation592>
<loadInformation36217 model="Cisco 8811">sip88xx.11-5-1-18</loadInformation36217>
<loadInformation36225 model="Cisco 8865">sip8845_65.11-5-1-18</loadInformation36225>
<loadInformation36213 model="Cisco 7811">sip78xx.11-5-1-18</loadInformation36213>
<loadInformation645 model="Universal Device Template"></loadInformation645>
<loadInformation36207 model="Cisco TelePresence MX700"></loadInformation36207>
<loadInformation115 model="Cisco 7941">SCCP41.9-4-2SR1-1S</loadInformation115>
<loadInformation480 model="Cisco TelePresence 3200"></loadInformation480>
<loadInformation648 model="Cisco Unified Communications for RTX"></loadInformation648>
<loadInformation30016 model="Cisco IP Communicator"></loadInformation30016>
<loadInformation36043 model="Cisco DX70"></loadInformation36043>
<loadInformation30032 model="SCCP gateway virtual phone"></loadInformation30032>
<loadInformation496 model="Cisco 6941">SCCP69xx.9-4-1-3SR2</loadInformation496>
<loadInformation610 model="Cisco TelePresence Profile 42 (C20)"></loadInformation610>
<loadInformation36227 model="Cisco TelePresence MX800 Dual"></loadInformation36227>
<loadInformation478 model="Cisco TelePresence 1000"></loadInformation478>
<loadInformation308 model="Cisco 7961G-GE">SCCP41.9-4-2SR1-1S</loadInformation308>
<loadInformation540 model="Cisco 8961">sip8961.9-4-2SR2-2</loadInformation540>
<loadInformation309 model="Cisco 7941G-GE">SCCP41.9-4-2SR1-1S</loadInformation309>
<loadInformation613 model="Cisco TelePresence Profile 52 (C60)"></loadInformation613>
<loadInformation30019 model="Cisco 7936">cmterm_7936.3-3-21-0</loadInformation30019>
<loadInformation481 model="Cisco TelePresence 500-37"></loadInformation481>
<loadInformation12 model="Cisco ATA 186">ATA030204SCCP090202A</loadInformation12>
<loadInformation36216 model="Cisco 8821"></loadInformation36216>
<loadInformation412 model="Cisco 3951">SIP3951.8-1-4a</loadInformation412>
<loadInformation690 model="Cisco TelePresence MX300 G2"></loadInformation690>
<loadInformation583 model="Generic Multiple Screen Room System"></loadInformation583>
<loadInformation365 model="Cisco 7921">CP7921G-1.4.6.3</loadInformation365>
<loadInformation30035 model="IP-STE"></loadInformation30035>
<loadInformation586 model="Cisco 8941">SCCP894x.9-4-2SR2-2</loadInformation586>
<loadInformation369 model="Cisco 7906">SCCP11.9-4-2SR1-1S</loadInformation369>
<loadInformation582 model="Generic Single Screen Room System"></loadInformation582>
<loadInformation30018 model="Cisco 7961">SCCP41.9-4-2SR1-1S</loadInformation30018>
<loadInformation550 model="Cisco ATA 187">ATA187.9-2-3-1</loadInformation550>
<loadInformation608 model="Cisco TelePresence Codec C40"></loadInformation608>
<loadInformation36210 model="Cisco TelePresence IX5000"></loadInformation36210>
<loadInformation681 model="Cisco ATA 190">ATA190.1-2-2-003</loadInformation681>
<loadInformation495 model="Cisco 6921">SCCP69xx.9-4-1-3SR2</loadInformation495>
<loadInformation633 model="Cisco TelePresence Profile 42 (C40)"></loadInformation633>
<loadInformation585 model="Cisco 8945">SCCP894x.9-4-2SR2-2</loadInformation585>
<loadInformation689 model="Cisco TelePresence MX200 G2"></loadInformation689>
<loadInformation446 model="Cisco 3911">SIP3951.8-1-4a</loadInformation446>
<loadInformation682 model="Cisco TelePresence SX10"></loadInformation682>
<loadInformation606 model="Cisco TelePresence Codec C90"></loadInformation606>
<loadInformation521 model="Transnova S3"></loadInformation521>
<loadInformation36241 model="Cisco TelePresence DX70"></loadInformation36241>
<loadInformation307 model="Cisco 7911">SCCP11.9-4-2SR1-1S</loadInformation307>
<loadInformation659 model="Cisco 8831">sip8831.10-3-1SR2-2</loadInformation659>
<loadInformation30 model="Analog Access">A001C030</loadInformation30>
<loadInformation47 model="Analog Access WS-X6624">A00204000013</loadInformation47>
<loadInformation51 model="Conference Bridge WS-X6608">C00104000003</loadInformation51>
<loadInformation40 model="Digital Access">D001M022</loadInformation40>
<loadInformation43 model="Digital Access WS-X6608">D00404000032</loadInformation43>
<loadInformation42 model="Digital Access+">D00303010033</loadInformation42>
<loadInformation61 model="H.323 Phone"></loadInformation61>
<loadInformation7 model="Cisco 7960">P0030801SR02</loadInformation7>
<loadInformation100 model="Load Simulator"></loadInformation100>
<loadInformation111 model="Media Termination Point Hardware">M00104000006</loadInformation111>
<loadInformation120 model="MGCP Station"></loadInformation120>
<loadInformation121 model="MGCP Trunk"></loadInformation121>
<loadInformation588 model="Generic Desktop Video Endpoint"></loadInformation588>
<loadInformation632 model="Cisco Cius SP"></loadInformation632>
<loadInformation647 model="Cisco DX650"></loadInformation647>
<loadInformation348 model="Cisco 7931">SCCP31.9-4-2SR1-1S</loadInformation348>
<loadInformation627 model="Cisco TelePresence MX300"></loadInformation627>
<loadInformation635 model="CTI Remote Device"></loadInformation635>
<loadInformation36235 model="Cisco Spark Remote Device"></loadInformation36235>
<loadInformation607 model="Cisco TelePresence Codec C60"></loadInformation607>
<loadInformation537 model="Cisco 9951">sip9951.9-4-2SR2-2</loadInformation537>
<loadInformation621 model="Cisco 7821">sip78xx.11-5-1-18</loadInformation621>
<loadInformation431 model="Cisco 7937">apps37sccp.1-4-5-7</loadInformation431>
<loadInformation376 model="Nokia S60"></loadInformation376>
<loadInformation375 model="Cisco TelePresence"></loadInformation375>
<loadInformation609 model="Cisco TelePresence Quick Set C20"></loadInformation609>
<loadInformation685 model="Cisco 8861">sip88xx.11-5-1-18</loadInformation685>
<loadInformation688 model="Cisco TelePresence SX80"></loadInformation688>
<loadInformation11 model="Cisco VGC Virtual Phone"></loadInformation11>
<loadInformation591 model="Cisco TelePresence 1300-47"></loadInformation591>
<loadInformation620 model="Cisco TelePresence TX9200"></loadInformation620>
<loadInformation10 model="Cisco VGC Phone"></loadInformation10>
<loadInformation484 model="Cisco 7925">CP7925G-1.4.8.4</loadInformation484>
<loadInformation617 model="Cisco TelePresence MX200"></loadInformation617>
<loadInformation562 model="Cisco Dual Mode for iPhone"></loadInformation562>
<loadInformation36239 model="Cisco TelePresence DX80"></loadInformation36239>
<loadInformation8 model="Cisco 7940">P0030801SR02</loadInformation8>
<loadInformation479 model="Cisco TelePresence 3000"></loadInformation479>
<loadInformation30027 model="Analog Phone"></loadInformation30027>
<loadInformation622 model="Cisco 7841">sip78xx.11-3-1MPP-697</loadInformation622>
<loadInformation119 model="Cisco 7971">SCCP70.9-4-2SR1-1S</loadInformation119>
<loadInformation626 model="Cisco TelePresence SX20"></loadInformation626>
<loadInformation596 model="Cisco TelePresence TX1310-65"></loadInformation596>
<loadInformation577 model="Cisco 7926">CP7926G-1.4.8.4</loadInformation577>
<loadInformation564 model="Cisco 6945">SCCP6945.9-4-1-3SR2</loadInformation564>
<loadInformation604 model="Cisco TelePresence EX60"></loadInformation604>
<loadInformation36042 model="Cisco DX80"></loadInformation36042>
<loadInformation437 model="Cisco 7975">SCCP75.9-4-2SR1-1S</loadInformation437>
<loadInformation36232 model="Cisco 8851NR">sip88xx.11-5-1-18</loadInformation36232>
<loadInformation547 model="Cisco 6901">SCCP6901.9-3-1-SR2-2</loadInformation547>
<loadInformation404 model="Cisco 7962">SCCP42.9-4-2SR1-1S</loadInformation404>
<loadInformation435 model="Cisco 7945">SCCP45.9-4-2SR1-1S</loadInformation435>
<loadInformation302 model="Cisco 7985">cmterm_7985.4-1-7-0</loadInformation302>
<loadInformation612 model="Cisco TelePresence Profile 52 (C40)"></loadInformation612>
<loadInformation580 model="Cisco E20"></loadInformation580>
<loadInformation619 model="Cisco TelePresence TX9000"></loadInformation619>
<loadInformation575 model="Cisco Dual Mode for Android"></loadInformation575>
<loadInformation434 model="Cisco 7942">SCCP42.9-4-2SR1-1S</loadInformation434>
<loadInformation36224 model="Cisco 8845">sip8845_65.11-5-1SR1-1</loadInformation36224>
<loadInformation623 model="Cisco 7861">sip78xx.11-5-1-18</loadInformation623>
<loadInformation30028 model="ISDN BRI Phone"></loadInformation30028>
<loadInformation358 model="Cisco Unified Personal Communicator"></loadInformation358>
<loadInformation642 model="Carrier-integrated Mobile"></loadInformation642>
<loadInformation503 model="Cisco Unified Client Services Framework"></loadInformation503>
<loadInformation590 model="Cisco TelePresence 500-32"></loadInformation590>
<loadInformation493 model="Cisco 9971">sip9971.9-4-2SR2-2</loadInformation493>
<loadInformation652 model="Cisco Jabber for Tablet"></loadInformation652>
<loadInformation335 model="Motorola CN622"></loadInformation335>
<loadInformation436 model="Cisco 7965">SCCP45.9-4-2SR1-1S</loadInformation436>
<loadInformation683 model="Cisco 8841">sip88xx.11-5-1-18</loadInformation683>
<loadInformation505 model="Cisco TelePresence 1300-65"></loadInformation505>
<loadInformation584 model="Cisco TelePresence EX90"></loadInformation584>
<loadInformation36208 model="Cisco TelePresence MX800"></loadInformation36208>
<loadInformation611 model="Cisco TelePresence Profile 42 (C60)"></loadInformation611>
<loadInformation634 model="Cisco VXC 6215"></loadInformation634>
<loadInformation615 model="Cisco TelePresence Profile 65 (C60)"></loadInformation615>
</Default>

**********************************************/XML FILE**************************************

I pointed the phone to the TFTP server, and TFTPD64 log is showing that the phone is accessing the server and making requests. Here is the latest group of status messages from the TFTPD64 session (they loop every few minutes, always the same):

**********************************************TPTPD64 LOG**************************************

Connection received from 10.0.0.27 on port 52623 [06/04 14:59:38.285]
Read request for file <CTLSEPDCCEC1D49E11.tlv>. Mode octet [06/04 14:59:38.285]
File <CTLSEPDCCEC1D49E11.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [06/04 14:59:38.286]
Connection received from 10.0.0.27 on port 52588 [06/04 14:59:45.189]
Read request for file <ITLSEPDCCEC1D49E11.tlv>. Mode octet [06/04 14:59:45.191]
File <ITLSEPDCCEC1D49E11.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [06/04 14:59:45.196]
Connection received from 10.0.0.27 on port 52118 [06/04 14:59:52.092]
Read request for file <ITLFile.tlv>. Mode octet [06/04 14:59:52.093]
File <ITLFile.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [06/04 14:59:52.093]
Connection received from 10.0.0.27 on port 52629 [06/04 14:59:59.052]
Read request for file <SEPDCCEC1D49E11.cnf.xml>. Mode octet [06/04 14:59:59.054]
File <SEPDCCEC1D49E11.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [06/04 14:59:59.054]
Connection received from 10.0.0.27 on port 52114 [06/04 15:00:06.072]
Read request for file <XMLDefault.cnf.xml>. Mode octet [06/04 15:00:06.072]
Using local port 63170 [06/04 15:00:06.073]
<XMLDefault.cnf.xml>: sent 23 blks, 11674 bytes in 0 s. 0 blk resent [06/04 15:00:06.107]
Connection received from 10.0.0.27 on port 50497 [06/04 15:00:15.756]
Read request for file <sip78xx.11-3-1MPP-697.loads>. Mode octet [06/04 15:00:15.757]
Using local port 59548 [06/04 15:00:15.757]
<sip78xx.11-3-1MPP-697.loads>: sent 2 blks, 995 bytes in 0 s. 0 blk resent [06/04 15:00:15.764]
Connection received from 10.0.0.27 on port 49895 [06/04 15:00:16.419]
Read request for file <sip78xx.11-3-1MPP-697.loads>. Mode octet [06/04 15:00:16.420]
Using local port 59549 [06/04 15:00:16.420]
<sip78xx.11-3-1MPP-697.loads>: sent 2 blks, 995 bytes in 0 s. 0 blk resent [06/04 15:00:16.425]

**********************************************TPTPD64 LOG**************************************

So the TFTPD64 Server is receiving the request from the phone, accessing the XML file, and correctly asking for the .loads file. But is is also asking for three files that aren't in the directory:

1. CTLSEPDCCEC1D49E11.tlv

2. ITLSEPDCCEC1D49E11.tlv

3. SEPDCCEC1D49E11.cnf.xml

Finally, here is the debug results:

**********************************************DEBUG**************************************

[03:17:26pm,04/06/20] DeviceImageDownloadFailure DeviceName=SEPDCCEC1D49E11 IPv4Address=10.0.0.27 IPv6Address= Method=2 FailureReason=3 Active=sip78xx.11-5-1-18 Inactive=sip78xx.12-5-1-16 FailedLoadId=sip78xx.11-3-1MPP-697 Server=10.0.0.2

**********************************************/DEBUG**************************************

Jaime Valencia · ‎04-06-2020

If you're running enterprise FW and want to migrate to MPP/3PCC you need to follow the procedure outlined at upgrade.cisco.com and there may be a fee for the phone migration.

It's not a simple upgrade from enterprise FW to MPP/3PCC or viceversa, there's a key that has to be used to enable the migration.

HTH

java

if this helps, please rate

Ted S · ‎04-06-2020

More of a conversion question, see link for steps:

https://www.cisco.com/c/en/us/support/docs/smb/collaboration-endpoints/cisco-ip-phone-8800-series/1534-Conversion-enterprise-phone-to-mmp-or-vice-versa.html

Firmware Upgrade/change 7841 issue.