Fixed MOH on CCM6.1

[richb1971]

I've plugged in the external stereo into the sound card, added the fixed media resource as per Features & Services guide but still only beeping when on-hold.

Any clues?

Rich

[Michael Owuor]

Hi Richard,

Whenever you get the tone on hold, you can almost be certain that the issue is that the phone that is hearing the tone does not have access to a MOH resource. So at a minimum, check the Media Resource Group and Media Resource Group List configuration to make sure that the phone has access to the resource.

Hope this helps.

Regards,

Michael.