Forced Authorization Codes and Annunciator?

[travlmoore]

Hello everybody.  This is my first community question so hopefully it is not redundant,  I have searched high and low for an answer to this but was unable to find anything definitive.

We are currently in the process of implementing FAC codes to account for long distance charges in some of our departments.  If possible, my boss would like the there to be a spoken announcement that directs the caller to input their authorization code instead of the 3 beeps that you usually hear.  

Is it possible to do this with CUCM?

Thanks!

[Jaime Valencia · Accepted solution]

No, that is not possible.

[travlmoore]

Thank You.  My assumption is that FAC codes are the only built-in way to authenticate and account for users placing LD and INTL calls within CUCM without relying on 3rd party software?

We previously had the accounting taken care of for us by our SP (at&t) but once we move our outbound calls to their SIP trunk (IPFlex) they will not provide this for us any longer and will only account for INTL of off-net calls.

[Jaime Valencia · Accepted solution]

Correct, we only have FAC and CMC as out of the box methods to tie calls with a certain privilege and to a user or group.

[travlmoore]

Thanks Jaime