So bear with me. I was kinda thrown into all of this. I have never worked with UCM before, so I'm learning on the fly. Version is 9.1. Any how.....
We have an extension that is no longer in use but still gets calls. Would like to forward those calls from that unused extension to one currently being used by HR. I know there is a way to do this as the guy who left showed me like in 20 seconds. Essentially i remember he took MAC address assigned it the in use extension. I just don't recall how he did it all. I'm not a telecom guy so google has been my best friend, but haven't really seen this issue posted anywhere specifically. I have working knowledge of phone systems as have worked with NEC and Avaya. Again this is my first time with Cisco and it seems a lot more tedious, and I seem to be at a loss. Any guidance here be great.
