FXO got hung after Shutdown

[APC-Shaban]

Hi,
I have a problem : after shutdown and no shutdown command the FXO hung, please do you have any solution ?

Foreign Exchange Office 0/2/0 Slot is 0, Sub-unit is 2, Port is 0
Type of VoicePort is FXO
Operation State is DORMANT
Administrative State is UP
The Last Interface Down Failure Cause is Administrative Shutdown

voice-port 0/2/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
no battery-reversal
timeouts ringing 15
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
caller-id enable

[R0g22]

Share output for -

show voice port summary
show voice call summary

[APC-Shaban]

APC01FFRV01#show voice port summary
IN OUT
PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC
=============== == ============ ===== ==== ======== ======== ==
0/1/0 -- fxo-ls up dorm idle on-hook y
0/1/1 -- fxo-ls up dorm idle on-hook y
0/1/2 -- fxo-ls up dorm idle on-hook y
0/1/3 -- fxo-ls up dorm idle on-hook y
0/2/0 -- fxo-ls up dorm idle on-hook y
0/2/1 -- fxo-ls up dorm idle on-hook y
0/2/2 -- fxo-ls up dorm idle on-hook y
0/2/3 -- fxo-ls up dorm idle on-hook y
50/0/2 1 efxs up dorm on-hook idle y
50/0/2 2 efxs up dorm on-hook idle y
50/0/3 1 efxs up dorm on-hook idle y
50/0/3 2 efxs up dorm on-hook idle y
50/0/4 1 efxs up dorm on-hook idle y
50/0/4 2 efxs up dorm on-hook idle y
50/0/5 1 efxs up dorm on-hook idle y
50/0/5 2 efxs up dorm on-hook idle y
50/0/6 1 efxs up dorm on-hook idle y
50/0/6 2 efxs up dorm on-hook idle y
50/0/31 1 efxs up dorm on-hook idle y
50/0/31 2 efxs up dorm on-hook idle y

PWR FAILOVER PORT PSTN FAILOVER PORT
================= ==================

APC01FFRV01#

APC01FFRV01#sh voice call summary
PORT CODEC VAD VTSP STATE VPM STATE
============== ========= === ==================== ======================
0/1/0 - - - FXOLS_ONHOOK
0/1/1 - - - FXOLS_ONHOOK
0/1/2 - - - FXOLS_ONHOOK
0/1/3 - - - FXOLS_ONHOOK
0/2/0 g711ulaw n S_WAIT_RELEASE FXOLS_ONHOOK
0/2/1 - - - FXOLS_ONHOOK
0/2/2 - - - FXOLS_ONHOOK
0/2/3 - - - FXOLS_ONHOOK
50/0/2 .1 - - - EFXS_ONHOOK
50/0/2 .2 - - - EFXS_ONHOOK
50/0/3 .1 - - - EFXS_ONHOOK
50/0/3 .2 - - - EFXS_ONHOOK
50/0/4 .1 - - - EFXS_ONHOOK
50/0/4 .2 - - - EFXS_ONHOOK
50/0/5 .1 - - - EFXS_ONHOOK
50/0/5 .2 - - - EFXS_ONHOOK
50/0/6 .1 - - - EFXS_ONHOOK
50/0/6 .2 - - - EFXS_ONHOOK
50/0/31 .1 - - - EFXS_ONHOOK
50/0/31 .2 - - - EFXS_ONHOOK

APC01FFRV01#

[R0g22]

It's in wait release. Enable the following debug -

debug voip vtsp all
debug vpm signal

Do a "shut/no shut" under the voice port. Collect the logs post that, copy them in a text file and attach it here.

[APC-Shaban]

Thanks Dear,,,

I already did "shut/no shut" many times, but i note that there are 2 active calls stuck on the port 0/2/0

 APC01FFRV01#sh call active voice compact
<callID> A/O FAX T<sec> Codec type Peer Address IP R<ip>:<udp>
Total call-legs: 2
2158191 ANS T255782 g711ulaw TELE P580143471
2158238 ANS T255474 g711ulaw TELE P

APC01FFRV01#sh call active voice brief

Telephony call-legs: 2
SIP call-legs: 0
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
3CE1 : 2158191 1165192134ms.1 (*07:44:04.487 UTC Thu Mar 8 2018) +0 pid:14 Answer 580143471 active
dur 3d01h tx:463/77784 rx:40/6400 dscp:0 media:0 audio tos:0x0 video tos:0x0
Tele 0/2/0 (2158191) [0/2/0] tx:830/830/0ms g711ulaw noise:0 acom:3 i/0:-74/-69 dBm

3D1E : 2158238 1165500614ms.1 (*07:49:12.967 UTC Thu Mar 8 2018) +10 pid:14 Answer active
dur 3d01h tx:1656/277731 rx:139/22240 dscp:0 media:0 audio tos:0x0 video tos:0x0
Tele 0/2/0 (2158238) [0/2/0] tx:2820/2820/0ms g711ulaw noise:0 acom:3 i/0:0/-69 dBm

[R0g22]

I asked for a shut/no shut in order to see the port seizure in the logs. Please follow the steps in my other post and send the logs.

[APC-Shaban · Accepted solution]

Dear Nipun ,

Thanks for your support, actually the issue has been resolved by (Reload).

Regards.