03-06-2014 08:05 PM - edited 03-16-2019 10:02 PM
hi all,
I have a CCME10 with ISR2911.
Incoming calls to AA keeps ringing even when caller hangs up the call. I have no issue if it is a direct incoming call to extension(connection plar opx).
Is there any way i can get the call to disconnect correctly with AA?
I tired using "supervisory disconnect anytone" on the voice-port 0/0/0 solved my problem, BUT it messed up my outgoing call. Outgoing call only rang once, then it gets cut off
voice-port 0/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone DST
caller-id enable
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param aa-pilot 6000
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 6000
param max-time-call-retry 700
param service-name queue
!
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 10
param aa-hunt3 3333
param number-of-hunt-grps 1
param aa-hunt2 2222
param queue-manager-debugs 1
dial-peer voice 3000 pots
service aa
incoming called-number 6000
port 0/0/0
forward-digits all
03-07-2014 12:21 AM
This looks like FXO disconnect problem to me:
http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
If you successfully find your disconnect tones for your country I think that your AA is going to work fine also...
HTH,
Dragan
03-07-2014 07:17 PM
hi there, thanks for your info
I did follow the link and recorded and found out the frequency for busy and disconnect tone, however that did not solve my problem.
Still having the same issue.
Calls will only cut off when the operator picks up the ever ringing call and ends it.
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