Generate Call Report in CUCM

[prakashsatya]

Is it possible to take report of number of incoming Call/Outgoing calls/Missed calls for a particular extension in CUCM ? or using any other method.

Thanks ,

-Satya

[Jaime Valencia · Accepted solution]

Assuming you have CDR enabled on your servers, yes, you can use CAR for that

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/12_0_1/car/cucm_b_cdr-analysis-and-reporting-1201.html

If you do not have CDR enabled, no way to get records until you enable it, and you only get info from that point going forward.

[VoIP Engineer]

The builtin CAR is probably the quickest way to get your answer, however if you are looking for other options, you could checkout VoIP Detective.  There is a free version that will give you call reports on any call across your cluster for the previous 7 days.  

VoIP Detective call reporting