About VoIP Engineer

VoIP Engineer · 03-08-2024

CUCM version: 15.0.1.10000-32UCCX version: 12.5.1.11003-511I'm attempting to setup UCCX from scratch. When first logging in, I am greeted with the "Cisco Unified CM Configuration - Service Provider Configuration" page. I enter the FQDN of CUCM, the...

VoIP Engineer · 09-15-2025

I would look in the CUCM CDRs to solve this. I know you said that the called party was null : null, however there are a few other fields that may be work investigating:originalCalledPartyNumberfinalCalledPartyNumberfinalCalledPartyUnicodeLoginUserID...

VoIP Engineer · 09-15-2025

Another option would be to use a call reporting package (essentially using the CDRs). VoIP Detective is free, and can report on what phone is forwarding calls to you, assuming it's all on the same cluster.https://www.voipdetective.com/cucm-reportin...

VoIP Engineer · 07-02-2025

I can't speak to Imagicle but VoIP Detective shows the end user assigned to the answering device. On the inbound call report, the person or persons (CUCM end user name) who answered will be listed as "Associated User". I believe this is data is in...

VoIP Engineer · 07-02-2025

I'll second VoIP Detective. The free version has no limit on the number of devices / users / numbers, etc, and there is no 30 day time limit - you can use it forever. https://www.voipdetective.com/cucm-reporting/

VoIP Engineer · 06-10-2025

Most of the time when I see one way audio, it's a network / routing issue. Firewall is another possible culprit. I would start by looking at the CDRs to see what the phones are reporting (VoIP Detective is a good free tool for this). Are the compla...

Member Since	‎03-13-2019 03:40 PM
Date Last Visited	‎09-16-2025 01:03 AM
Posts	101
Total Helpful Votes Received	93

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