Get error when i reset my ip phone

[CSCO11646304]

Hi;

I reset some 7931 and 7942 ip phone in my environment and after reseting i see the screen display "UPGRADING" and the Mac address.

Can please someone help me solve this issue.

[Dennis Mink]

Does the upgrade finish at all?    

what you are seeing is that the firmware you are running on the phones is lower that the default firmware of CUCM/CME or whatever you are running.

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